The Boaphile?

When i did business with him,i did get a email confirmation as soon as the payment went threw.First order uh kinda went smooth,the second.I had called 3 weeks after the payment was made.I got some attitude saying has it ben 4 weeks,until then!Click....???7 and a half weeks later there at my door...Ok great!!!when i opened them one had a crack on a corner,the box that it was shipped in had no damage to it,the other town house had
,saw damage on one of its corners also..I love his enclosures & racks but due to his lack of communication,with delayed time with no contact.He's off to me,but your luck might be diferente!!Good luck for you!!:gj: & ,post some pics too!!!

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Originally Posted by SkYyame

i bought a cage from boaphile before and received email conformation email from jeff right after i placed the order

i would forward him the confirmation from pay pal and ask him to personally acknowledge your order

mind you there are 2 email addresses where you can reach him

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I did this, however I did not see 2 different email addresses. Guess I'll go back and look again. Thanks for the tip!

I called him this week with a pricing question. I got him on the first try..

I would bet he's just the type of guy that keeps himself busy and just doesn't click on his email.

It seems that his customers are happy with the product and that's all that matters,

Update: I called him again Wednesday night and he called me back. He did have to look for my order which was somewhat disconcerting but he did find it right away and all's good. He said he'd send me a tracking for the package in about 4 weeks. I can handle that! Assuming that happens, I'll be satisfied. :gj:

Thanks for all the reassurances! It really did help!

I've posted this before, but my experience with boaphile was:

1) Place online order
2) email, no response
3) two phone calls in the following four weeks, prompt answers to my questions
4) product arrived exactly when stated it would
5) I've been very happy with the product for.. 9 months now?

I'm going to be their customer again in the future for sure.

i ordered from him too but he is so busy that you just gota keep trying and you'll get ahold of him. and when you get your rack you will be pleased i was atleast.

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Originally Posted by mainbutter

I've posted this before, but my experience with boaphile was:

1) Place online order
2) email, no response
3) two phone calls in the following four weeks, prompt answers to my questions
4) product arrived exactly when stated it would
5) I've been very happy with the product for.. 9 months now?

I'm going to be their customer again in the future for sure.

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this is exactly how I feel as well. I understand that many people require email responses to do business, and perhaps it might be shortsighted to be as unavailable via email as jeff is. however, as I stated previously, the boaphile
products speak for themselves. it won't be acceptable to everyone in this day and age, but if you can handle a protracted waiting period (ideally by planning ahead), and if you're willing to pick up a phone to ask your questions or verify any ambiguous information, there's no reason you shouldn't order from them.

also I previously neglected to say that I did receive a tracking number when the rack was completed and dropped off for delivery. it was the only electronic communication I received from the company, and it came six weeks after I'd made the initial purchase, but while jeff may prefer one method of communication over another, he certainly delivers what you pay for.