Is it impossible to get an answer from Boaphile?

Yeah, that's a good price. Factor in the HDPE plastic and it's a phenomenal deal. Good dimensions for chondros too.

What was the lead time that he quoted you? I may actually need order a cage soon.

He said they are six weeks out now.

Got Jeff on the phone yesterday. He was very nice and responsive and took care of me immediately.

I'm still debating between Contrictors NW and Repti-Racks for the cages, but I'd now include Jeff in the mix.

Quote:

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Originally Posted by NorCalAl

Or is there a secret email address? I've already ordered from them and would like to order some aboreal cages, but I'm concerned since I never even got a order confirm from them, much less replies to my email questions!

I know people have said call them, but my hearing isn't all it used to be and email works so much better.

Suggestions?

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A few thoughts I wanted to share:

1) I am a happy boaphile customer
2) I have emailed them and never gotten a response
3) I have called their phone twice and received prompt service
4) I'm wonderfully happy with their products
5) When I placed an order, they never contacted me, but sure enough 4 weeks later I had a package at my door.

I'd say give them a call (which seems to be the only way to get a hold of them, but works well), give up on trying to get them to email you. Don't fret, I've got confidence that your order is going smoothly, if not with the best communication.

I'm not saying Boaphile is over-all bad. It's not a black or white type thing. For me, however, it's been a really unpleasant affair.

I ordered. Got no confirmation, receipt, email or even a finger. Nothing.

I send four emails on different days to both listed Boaphile email addresses. Nothing

I call and get 'two weeks more' for the additional order, so I modify the order so it can go out sooner. Yes, the conversation was good. He knew who I was from my order. He said he'd ship it two days ago (now) and send me tracking numbers. NOTHING. No email. No product. NOTHING. WTH?

So now, what should have been a simple order on the web, ship to me order is somewhere in limbo and I, the customer, have to once again call the company. I'm sorry, but that's simply unprofessional. Whether you, Jimmy down the street, or EVERYONE else has a great experience with the company, I DID NOT.

Pro-products doesn't list the models nor prices of their RHP's online. They want to hear about the your use before they make a recommendation. People complain about that because it involves time and extra effort. Yet, I wrote them and got a long email explanation back in less than 6 hours. And with the extra time and effort you would have to put in ordering from them, you'd still have the dang thing by now!

I did order one from Helix AFTER I ordered from Jeff, had to email back and forth about the controller and it's in and outgassed and ready to accept the new occupant. And I ordered that AFTER I ordered from Boaphile.

Boaphile, on the other hand, lists everything and allows for internet orders - then simply doesn't respond! And is defended by users of their products. That type of 'service' may have been ok during the mailorder years when you ordered out of the back of a magazine and sent a check. Even the simplest of web sites offers some confirmation that you placed an order. Not so here.

Yep, I'm not happy. I could have ordered from Helix, LLL Reptiles or Pro-Products and be using the RHP and I could have picked up my other snake by now. Instead, I have NO idea if the product exists, has been shipped or when I'll see it. Not freakin' cool.

I just ordered an arboreal cage from boaphile and got a receipt a few minutes after I placed the order. It was something forwarded from Paypal. I take a screenshot after I pay when I order things from sites like that.

http://www.lilwaynehq.com/forums/ima...ilies/grad.gif

I've got three racks and two boa cages from boaphile and my wait time as been four to five weeks. Maybe I'm one of the lucky ones.

Well, I got my Boaphile RHP and it seems to be well made and has a much nicer cord than the Helix model. So cheers to Jeff!

But I'm sticking with Showcase cages. ;-)