Gee, I can't imagine why...

Well, I got an angry email from the lady tonight. She wants us to exchange it for another snake. Not gunna happen. I will offer to refund her money and take the snake back, nothing more.

She apparently took my advice about moving it to a smaller tank, although I don't believe it. She won't give me any specifics, but she claims that since she moved it to the new tank she has tried feeding it several times and it still keeps refusing. Several times??? Ok, our first conversation took place on the night of the 17th. It is now very early the 20th. It been 2 days and 3 hours since we talked! She did not take my advice on leaving it alone for a couple days. She didn't take my advice on not trying to feed it until next week after it settles in. I highly doubt she has done ANYTHING. She will NOT get a replacement snake from us!

:mad:

Hey, it's your business. You have the right to refuse business if she isn't going to treat your babies right!! :mad:

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Originally Posted by purplemuffin

Hey, it's your business. You have the right to refuse business if she isn't going to treat your babies right!! :mad:

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Yup. I tried being as polite as I could emailing her back letting her know I will not give her another snake.

Tell her if she doesn't heed every direction you give her, you won't take the snake back and refund her money. Some people got to learn the hard way I suppose.

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Originally Posted by guambomb832

Tell her if she doesn't heed every direction you give her, you won't take the snake back and refund her money. Some people got to learn the hard way I suppose.

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At the animals expense?

Just be nice and tell her u won't exchange for another snake but u will give her the money back when u drive over to pick up the snake. She obviously hasn't listened to ur advice. U gotta be nice yet firm with these people.

I hate hearing stuff like this....if your going to get ANYTHING, shouldn't you do some research on it at least a LITTLE bit???

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Originally Posted by Coils

I hate hearing stuff like this....if your going to get ANYTHING, shouldn't you do some research on it at least a LITTLE bit???

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Common sense ain't so common my friend

Looks like you got someone who didn't give a crap about researching their animal beforehand and lazy enough to not take your advice. Unfortunate situation but I hope you can get the little one back and get her to eating again. Make a mental note to not sell to this lady again.

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Originally Posted by mpkeelee

Common sense ain't so common my friend

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Truuuuue enough, just very sad.