The mites are the least of his problems. I'm confident that your new ball is dehydrated and petsmart's feeding schedule was not frequent enough. I'd build him a wet hide to help him hydrate and once feeding begins make it weekly. As far as the mites, a squirt of Dawn in his bath will get them off. If he's about to shed don't over bathe. Best bath time in my experience is after his eyes go back to clear. Whatever you do, don't take him back.