large exo-terra $25??!!

My screen shots. Notice how the PayPal one and the bank one does not say pending?

http://img.tapatalk.com/d/13/06/25/a9a8ytup.jpg

http://img.tapatalk.com/d/13/06/25/e2a9yzes.jpg

http://img.tapatalk.com/d/13/06/25/evagupa7.jpg

http://img.tapatalk.com/d/13/06/25/hunamupy.jpg

http://img.tapatalk.com/d/13/06/25/bete7uje.jpg

http://img.tapatalk.com/d/13/06/25/ybuta4ur.jpg

Did any of you hammerheads contacting the BBB even bother to read what was posted back on page 3?:

Found this:

PRICING POLICIES

Pricing Errors and Omissions
Price Adjustments Price Matching
Pricing Errors and Omissions
We make every effort to ensure the accuracy of the information on our web site. When errors are discovered, we will correct them. Be advised that Petco reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions, including after an order has been submitted, after it has been confirmed, or after your credit card has been charged. If we discover a pricing error after your credit card has been charged and your order is canceled as a result of the error, your credit card will be refunded back the full amount of your order. You will be notified via email if your order has been canceled and be given the opportunity to place the order at the correct price. Please note that individual bank policies vary when the amount is credited back to your account. Prices and availability are subject to change without prior notice.

Petco is not responsible for any third party website pricing errors, product description errors, inaccuracies or omissions.

Quote:

---

Originally Posted by sho220

Did any of you hammerheads contacting the BBB even bother to read what was posted back on page 3?:

Found this:

PRICING POLICIES

Pricing Errors and Omissions
Price Adjustments Price Matching
Pricing Errors and Omissions
We make every effort to ensure the accuracy of the information on our web site. When errors are discovered, we will correct them. Be advised that Petco reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions, including after an order has been submitted, after it has been confirmed, or after your credit card has been charged. If we discover a pricing error after your credit card has been charged and your order is canceled as a result of the error, your credit card will be refunded back the full amount of your order. You will be notified via email if your order has been canceled and be given the opportunity to place the order at the correct price. Please note that individual bank policies vary when the amount is credited back to your account. Prices and availability are subject to change without prior notice.

Petco is not responsible for any third party website pricing errors, product description errors, inaccuracies or omissions.

---

I posted that :D

Hammerhead or not... I filed a complaint in multiple areas including the BBB. When you won't honor an advertised price, and it angers 100's if not 1000's of people, you really need to re examine your policies.. In my hammerheaded opinion that is..

Complaining may actually cause a change. I recommend everyone who ordered does the same.

You must type Petco Animal Supplies inc into the search bar to find them on the BBB.

http://img.tapatalk.com/d/13/06/25/any5etat.jpg

I will be making a complaint today

Sent from my Droid RAZR M using Tapatalk 2

I doubt that complaining will change a rule put in place to prevent them from being swindled by an error. It's an accident that while it would have been nice to take advantage of, you cannot be mad at the company for not giving away products at under 1/10 of the normal price and in the process losing tons of money regardless of how large a chain they are. They will refund eventually but it will probably take them time to sort through it all.

I'm complaining to PayPal I want my money back.

Sent from my Droid RAZR M using Tapatalk 2

The only thing complaints will earn is a modified and better posted policy. The money will be returned it just takes time.

See Ava? I told ya you didnt miss anything :p

sent from my incubator

I'm just mad that I received an e-mail saying I was never charged, yet the money was still taken out of my account, and now I have to wait to be refunded. THAT'S why I'm throwing a fit.

And personally, I feel that they screwed up, they were notified about it, yet didn't do anything about it until probably THOUSANDS of orders were placed. IMO, they should honor those sales because this was THEIR screw up.

So you can call me a hammerhead, but yes, I reported them to PayPal, the BBB, and sent them an e-mail directly.