MG Reptiles

I ordered a thermostat from MG a few weeks ago. Aside from the order confirmation e-mail, I did not receive any communication, which was disconcerting but the thermostat arrived a week after I'd ordered it, so I didn't worry about it too much.

I notice that in the earlier thread (now merged) a post from Matt in June stated that he was shipping all items himself at that time. For what it's worth, my thermostat shipped directly from Spyder Robotics, not from MG. This was mildly startling, since my bf works in the tech industry and packages labeled "Robotics" are always for him...I couldn't figure out why it adressed to me until I saw the Herpstat label on the side.

My experience was satisfactory, but based on what I'm reading in this thread, I will probably think hard before ordering from him again. It's a pity, because I am from WV and liked the idea of supporting my home state.

I had a suspicion that he drop-shipped most of his stuff (meaning he doesn't carry any stock which might explain the delays you are experiencing). Guess that explains some of it...

Dion at Spyder is a great guy and ships orders insanely fast. I ordered a herpstat from him some time ago and I received it in 2 days. Not too shabby. Why deal with a middleman?

I also have an order for several items that is long over due, with a email saying probes are on backorder, I am starting to worry.

I'd check out http://www.reptilebasics.com and see if Rich carries the same things and if so, cancel your order from MG and order from Rich. You'll have your things in 4 days or less, no doubt!

I wish I had checked out reptilebasics.com, before I ordered anything, I asked Matt if he could guarantee its arrival before October 7th. I am travelling a 1000 mile round trip, to a reptile expo, which is the first in my province on October 7th, so it's pretty useless if I don't have anything to house him in.

He did guarantee it would be here by then, and now, being October 4th, I am not even sure it has shipped yet. He won't respond to my emails. I ordered on September 20th, so that gave a lot of time. I spent $250, and am now requesting a refund, if it hasn't been shipped as of yet. It's ridiculous, especially since he GUARANTEED it would be here.

I am getting a very nice deal on my first ball python, which is CB, 3 years old, 1400 g, for $75. I may have to let this deal go, since the person selling it seems to really want to get rid of him, for either money, or space reasons. I am feeling very screwed over.

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Originally Posted by Disposition

I wish I had checked out reptilebasics.com, before I ordered anything, I asked Matt if he could guarantee its arrival before October 7th. I am travelling a 1000 mile round trip, to a reptile expo, which is the first in my province on October 7th, so it's pretty useless if I don't have anything to house him in.

He did guarantee it would be here by then, and now, being October 4th, I am not even sure it has shipped yet. He won't respond to my emails. I ordered on September 20th, so that gave a lot of time. I spent $250, and am now requesting a refund, if it hasn't been shipped as of yet. It's ridiculous, especially since he GUARANTEED it would be here.

I am getting a very nice deal on my first ball python, which is CB, 3 years old, 1400 g, for $75. I may have to let this deal go, since the person selling it seems to really want to get rid of him, for either money, or space reasons. I am feeling very screwed over.

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:( :( :( :( I can empathize with you on this..... I hope your stuff magically arrives soon, he never responded to even one of my several emails! Im still amazed my stuff finally got here but it took 4 weeks.

Good luck with your new BP (hopefully).

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Originally Posted by HIGHMAINTENANCE

:( :( :( :( I can empathize with you on this..... I hope your stuff magically arrives soon, he never responded to even one of my several emails! Im still amazed my stuff finally got here but it took 4 weeks.

Good luck with your new BP (hopefully).

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Thanks. I hope it magically arrives soon also, but I am seriously having my doubts. It seems he is very good communication wise, BEFORE he receives the payment... but AFTER the payment is received, all sense of communication is lost.

Why do they still allow him to advertise here, with so many complaints and wrong-doings? You'd think they would sort of go through and treat the forum members to only the best of companies, not just let us get ripped by anyone who's looking to make a quick buck. From what I hear, I would much rather see "Reptilebasics.com" in the upper right advertisements.

It doesn't bother me that much, but I would really appreciate a refund before the expo, so I can purchase what I need, while at the expo.

I havent read through the bloody water here and have been advised not to respond with any details about any transaction. However, I do want to thank the ones that wished me well and sent the Lords blessings during my absence for my wedding. I do want to say that I have never stolen a thing in my life!!! I know this hobby is full of scum that want to take something they have not worked for, well lads, this is not one of those guys! I am a Christian and will never bring anyone any harm. I advise you all to call me at 304-836-5147 and we will straighten anything out you need... It is just really sad at the laws that have been broken here as I considered this a good forum!

Matt, sorry for jumping to conclusions. I was starting to get very worried, since most of these people have been saying bad things. I was thinking you were avoiding my emails, and that I wouldn't get my refund in time. It was very stressful, considering I had been waiting at least a couple of months for this expo to come around. Everything has been cleared up, I was refunded 100% and I wish you good luck in the future.

If there is a mod that sees this, since I am unable to edit, or delete my posts above, I request that you delete them for me. Thank you, Matt is truly a good guy.

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It is just really sad at the laws that have been broken here as I considered this a good forum!

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I think it is a great forum made such by it's members more than anything else. We are after all a community!

I am not sure what you are trying to imply with the "laws broken" statement though . . .