large exo-terra $25??!!

Seems to be the people who used the website are getting their refunds already. But I have yet to hear of a paypal person getting their money.

Sent from my SAMSUNG-SGH-I337 using Tapatalk 2

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Originally Posted by Mike41793

I'm waiting for Rich to make a mistake on his site and post T's for like $0.25 instead of $25. Pricing mistakes aren't covered in his TOS!!! :rofl:

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Haha jerk :p

Dear Tarantula parent,

Oops

Thank you. :)

Just sent an e-mail, considering the person I talked to on the phone was less-than-helpful.

Not expecting the e-mail to yield any different results, but we'll see....

I paid via paypal; paypal account shows money gone, bank doesn't. They canceled the order.

You would hope they'd honor the mistake. O well.

I wonder if any will slip through the cracks and get shipped.

My bank account and Paypal both show money gone.

I still think they should have honored it.
It was their mistake.
Would have had happy customers.
Those happy customers would have likely gone to Petco to fill their new cages.
Up their live animal sales.
Up other merchandise sales.
Would have probably paid off in the long run. (Reptiles need upkeep). Bedding and feeders....

I just dropped the BBB a complaint. I suggest doing the same just for [kicks] and giggles. Make sure you file against Petco headquarters sandiego and not a store

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Originally Posted by nobigdeal508

I just dropped the BBB a complaint. I suggest doing the same just for [kicks] and giggles. Make sure you file against Petco headquarters sandiego and not a store

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Do you file the complaint under advertising or a product/service?
I would assume advertising, but just making sure.

I wouldn't be so irritated about this, BUT THE MONEY WAS TAKEN OUT OF MY ACCOUNT.

Dear Pet Parent,

This is to inform you that your recent online order for the Exo-Terra Glass Terrarium has been cancelled due to a pricing error on our website. Please accept our sincere apologies for any inconvenience this may have caused you. Note, you have not been charged for this order.

Please feel free to call 877-738-6742 if you have any further questions, or if you would like assistance in placing a new order from one of our customer service agents.

Thank you for your understanding and continued patronage.

Warm regards,

Your friends at petco.com



BUT WHAT WILL I DO WITH THE DOG I JUST BOUGHT :confusd:.

yeah i filed under sale pricing advertising