NERD/ZooCreatures

I've heard alot of good things about NERD and ZooCreatures off this forum and RTB.net.
no, they're pretty rude actually. at least when you're not paying for anything. I had my BCI taken to NH with Kara from Daytona (got her from Primareptilia. Very beautiful snake). There was this air of arrogance surrounding her, and you can tell she looked at me and my friend as if we didnt know what the hell we were doing with the snake. Probably thought i was gonna take her home and feed her live whilst supplying heat with a heat rock. I bet if they were taking money out of my pocket, it would be completely different. I tried shootin some wind, asking about daytona, she's like "It's none of your business!"

Christ woman, learn how to have a conversation with someone.

The petstore is just as bad, I called them up, asking if my snake had arrived there yet, and i got an offended "what?" as if the sales associate took the phone call as pestering. she informed me the animals werent back from daytona, and when i asked her when she thinks they'll be back, i get this prissy "I dunno" once again, with that BLATENT hint of irritation in her voice.

They may be good to PAYING customers, but in the end, it boils down to money. They dont care about anything else but making money off of their animals. Well, I'm done with my rant. Lets see how badly i get flamed by NERD's followers.

Far from a NERD follower, however....

Kara and Andy both have helped in the past whether they had gotten a sale from me or not. Kara even took the time to call me in regards to some Blood Python help. Far from what I'd call bad people at all. How did you speak to them? Were you snotting, snobby, or rude with the 'know it all' attitude. I've seen it quite often regarding giants atleast, when someone doesn't hear what they'd like to...


Maybe you took the situation the wrong way?...

Let's start with the your attitude. Re-read your last sentence....that's attitude and basically a confrontational stance. If you've something to say, say it without your own attitude before you accusing others of the same behaviour. Assuming this forum allows "flaming" isn't appropriate. That's #1.

#2 - how much contact have you had with Kara and these two companies? Is this a long standing issue or are you basing this one what, two short contacts? During the biggest, most major show of the entire year you are upset that Kara didn't have time for you? That the store employee may have been less than patient due to their own pressures that day? I've never vended at a major snake show but really it's only common sense to understand that during this time major vendors will be under intense time constraints as they deal with the show and moving valuable living stock over large distances.

#3 why was NERD transporting your snake? Did you pay for this service since it was not a snake they sold to you? Was it done as a favor? Did you understand the timeline for arrival of your snake or just make a lot of assumptions?

It seems to me that making a statement like this..."They may be good to PAYING customers, but in the end, it boils down to money. They dont care about anything else but making money off of their animals." is a pretty broad statement based on what appears to be a couple of small incident that you've blown way out of proportion.

Wow, let's see.


I have to agree with Andrew on this one. How DID you speak to them?

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They dont care about anything else but making money off of their animals.

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I've known Kara personally for a little over a year now. I've never spent one dime with NERD or Zoo Creatures, so money has nothing to do with it.

Kara and Kevin both have been warm and inviting to me, both take time to answer my endless questions, and both invited me into their home for a week - and still, I've not spent a dime with them. And still I'm received warmly.

I know Kara well enough to say with confidence that she doesn't blow someone off unless she has a good reason to.

As far as the petstore knowing when the animals would be back - they probably didn't know and were busy when you called.

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Originally Posted by frankykeno

#3 why was NERD transporting your snake? Did you pay for this service since it was not a snake they sold to you? Was it done as a favor? Did you understand the timeline for arrival of your snake or just make a lot of assumptions?

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Jo, PrimaReptilia are friends with Kevin and Kara and were selling animals there as well, so they probably had arranged for them to do shipping for them.

Hmmm so Kevin and Kara are shipping snakes as a favor for another vendor and to accommodate that vendor's customer (the OP of this thread). This would mean - just common sense - that they are eating the cost and time to do so just to be nice folks and help someone out.

Ohhhhh really sounds like they are just in it for the cash, doesn't it....give me a break!

To the OP...my gran taught me when somebody does me a favour...I ought to say thank you. :)

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Originally Posted by anthrpicdecadnce

Probably thought i was gonna take her home and feed her live

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Wait. There's a problem with feeding live? uh oh.

-adam

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Originally Posted by Adam_Wysocki

Wait. There's a problem with feeding live? uh oh.

-adam

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LOL rut roh here too Adam!

The troubling thing here is how you turn a single incident that took place in a very high-stress environment into some overall condemnation of all the people and the whole operation of NERD/Zoo Creatures.

As a participant, a show like Daytona might feel like fun and games to you...but to the vendors like NERD, it is extremely hard work and constant worry about the well being of their animals that starts long before any customers start walking around, and goes on long after they all go home and go to bed. AND they're doing favors for folks who haven't even spent money with them.....doesn't sound the least bit rude to me, much less "all about the money."

And I've met the employees of Zoo Creatures as well. Some have better people skills than others. But it sounds to me like you were already feeling miffed that Kara couldn't give you her undivided attention and probably let that attitude show through on the phone as well. Maybe instead of critizing everyone else's "problems" in dealing with people, you should look in the mirror first.

what I am reading here is that there has not been any problem at all with your transaction, and no actual words were spoken that could be construed as offensive or non-professional.


everything you are taking issue with took place in your own mind, as you interpreted what sounds like a very normal business transaction at a show.

I hope you see that you are imagining a problem, and that there is no actual problem. You are causing yourself stress .... you'll be happier if you just deal with the facts and not assume that people don't like you :)

For the record, NERD and it's owners are extremely gracious with their time and knowledge in my experience. They're wonderful and friendly...if you just open your eyes and stop imagining hostility.

I going going to be as nice as I can here.

First: Kev and Kara were transporting a snake that you didn't buy from them for you so that it could be there when you needed? Wow sounds like they helped out a nonpaying customer just fine.

Second: Have you ever had a table at an expo? Have you ever tried to seem cheerful to the thousands of people that want to stroll by and chat it up with you?

Third:

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"I tried shootin some wind, asking about daytona, she's like "It's none of your business!"

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This tells me you were asking a question that you had no business asking.

I am sorry you feel that you were so miss treated. Having only gotten one snake from Kara I call tell you that she still asks from time to time how she is.

Chin up.

Pretty far from the Kara I know.

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Originally Posted by nathanledet

Pretty far from the Kara I know.

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Bingo!!!

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Originally Posted by Freakie_frog

Third: This tells me you were asking a question that you had no business asking.

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indeed. Asking people about their business can often run into issues of proprietary information. I don't know what you asked, but for me if I asked someone about their business or finances or breeding secrets and got a 'none of your business' response *I* would be doing the apologizing...not getting offended. That response may not be what you wanted to hear but it was in fact perfectly professional - especially at a SHOW where all your competitors are within earshot :colbert:

Business is very competitive, and information must be protected. I am not in the reptile business but I am a business owner and understand the need to discourage inappropriate questions.

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Originally Posted by fishmommy

indeed. Asking people about their business can often run into issues of proprietary information. I don't know what you asked, but for me if I asked someone about their business or finances or breeding secrets and got a 'none of your business' response *I* would be doing the apologizing...not getting offended. That response may not be what you wanted to hear but it was in fact perfectly professional - especially at a SHOW where all your competitors are within earshot :colbert:

Business is very competitive, and information must be protected. I am not in the reptile business but I am a business owner and understand the need to discourage inappropriate questions.

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BINGO!!!

Sounds like the questions may have gone from hey how are you to some more penetrating questions. In fact Try talking to Ralph that way and see what kind of a response you get :D

One other thing...what EXACTLY was she saying "none of your business" to??? I know they have a new morph that was being shown off, and they will not tell a soul, even if you sell your soul to them...because that was the asking price...even then, they turned you away if you offered..

ANYWAY...if the question was "what is it?" and her response was "none of your business"... :confuzd: what are you upset about? It's the same answer everyone got.

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Originally Posted by anthrpicdecadnce

I've heard alot of good things about NERD and ZooCreatures off this forum and RTB.net.
no, they're pretty rude actually. at least when you're not paying for anything. I had my BCI taken to NH with Kara from Daytona (got her from Primareptilia. Very beautiful snake). There was this air of arrogance surrounding her, and you can tell she looked at me and my friend as if we didnt know what the hell we were doing with the snake. Probably thought i was gonna take her home and feed her live whilst supplying heat with a heat rock. I bet if they were taking money out of my pocket, it would be completely different.

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Not remotely, Dan, but I also didn’t have time at that moment to sit around & chit-chat. I explained to you prior to that in an e-mail that it’s best if I know EXACTLY what time you’re coming up, but agreed to work with you in a time frame of a few hours since you were driving such a long way. I’m on a very tight schedule anyway, and ESPECIALLY with unpacking from a show & getting animals all squared away, making sure that everyone is safe, sound, happy and healthy, AND getting back into the routine of our daily duties here. Life doesn't stop when we go away to an expo. Stuff still hatches, reptiles & rodents have to be cleaned, fed, watered, emails & phone calls still come in, etc. etc. etc. Some of that stuff NOBODY else deals with while I'm gone, so it can be a LOT to get caught back up with.

I don’t know where you got the idea that I was being arrogant, and I certainly did not think you were going to go home & put your snake on a heat rock. I apologize if I did something that made you feel that way, but that was not my impression of you. You were here to pick up a snake, I was trying to make sure you got that snake in the same condition it was given to me: perfect. Since you purchased said snake from a good friend of mine who is pretty uptight about husbandry, I was sure that he would have covered any basics/questions/setup issues with you, and didn’t make any assumptions of my own. People surprise me all the time, so I don’t try to judge what kind of keeper they are based off of first impressions.

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Originally Posted by anthrpicdecadnce

I tried shootin some wind, asking about daytona, she's like "It's none of your business!"

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Actually Dan, let’s be truthful here – the FIRST thing you asked me was “How were sales down in Daytona?” That’s not something I prefer to discuss with someone I don’t know. Yes, I did tell you that it was none of your business, and probably would have phrased it differently had I not been running on a major sleep deficit & stress overload, so I apologize if you felt that was rude. After that, I did tell you we had a good show. Our sales info/data is no one’s business outside of this company, and isn't even available info to most of our staff. After some of the theft issues we've dealt with in the past year, I'm more than a little hypersensitive on the subject. I’m sure you can understand. :)

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Originally Posted by anthrpicdecadnce

The petstore is just as bad, I called them up, asking if my snake had arrived there yet, and i got an offended "what?" as if the sales associate took the phone call as pestering. she informed me the animals werent back from daytona, and when i asked her when she thinks they'll be back, i get this prissy "I dunno" once again, with that BLATENT hint of irritation in her voice.

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Dan, you called up our pet store manager who had NO IDEA who you were or what the arrangement was for the snake. She doesn’t work for NERD, she doesn’t have any clue as to what’s going on with you coming to pick up a boa, nor does she need to. To expect her to have all that information off the cuff is a little much – you should have asked for ME instead, since I was the one doing a favor for a friend by transporting your snake.

*ALSO* at the time you called, our animals had already been delayed in transit by a good 8+ hours due to a variety of reasons, and tensions were running VERY high. Perhaps if you could take that into perspective you’d understand a little more about the response you got. Our animals come first, period. We were very close to getting in the car & driving the opposite direction to try to meet up & ensure that everything was OK. How would you feel if the result of a decade's worth your blood, sweat & tears was cruising around in a van somewhere on the East Coast, delayed by several hours & not in immediate contact via phone? Anyone? I'm ready for my ulcer now, thank you!

Again, I’m sorry you feel that you were treated rudely, that’s certainly not our intent with anyone, whether they’re a paying customer or someone who just walks into the store. By the same token, I think there were some serious breaks in communication in terms of who you needed to contact to really set up an appointment to come get your snake. We tried to accommodate you as a walk-in at a VERY busy & hectic time so that you could get your snake sooner than later.

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Originally Posted by anthrpicdecadnce

They may be good to PAYING customers, but in the end, it boils down to money. They dont care about anything else but making money off of their animals. Well, I'm done with my rant. Lets see how badly i get flamed by NERD's followers.

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Again, sorry you feel that way, but it demonstrates how little you truly know. :)

If you’d like to come back up & take a tour of the breeding facility at a time when I can actually SCHEDULE you & know that you’re going to be here, we’d be happy to show you some of the fun stuff we’re working with.

If not, then at the very least I’m glad you got your boa safe & sound. It’s a lovely snake produced by some caring keepers & I’m sure you’ll do well with her.

Over & out...

K~

Ding!!!!

A classy reply from a truly classy person/professional :)

Hm She sounds nice to me by her response, deffinatly not a nerd follower because i've never interacted with this company but i think that all of us while stressed or working with someone stressed jump to the conclusion everyone is being rude to us.

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They may be good to PAYING customers, but in the end, it boils down to money. They dont care about anything else but making money off of their animals.

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I have nothing but great things to say about NERD and Kara, she is one of the sweetest person I met in this business, and it has nothing to do with the money you spend with them because I never did.

People covering husbandry with customers or someone picking up a snake is not arrogance, or looking down on you, it is good customer service, even though you are not a NERD customer I think it was great that Kara did covered the basis, she did not have to.

If Kara is mean and arrogant there is not telling what I am :eek: !

Even if he didn't, I'll say it:

Thank you Kara for doing me a HUGE favor by transporting that animal for me. It saved dan some money and it saved me and the snake the stress of shipping.

You rock!

:rockon:

-Donnie "Morti" Smith,
PrimaReptilia

I've never spent a penny on an animal from Nerd, but I have purchased Kevin's book. I also haven't had significant amounts of contact with Kara, but the one time I did ask her a few questions about the bloods and Borneo pythons, she was nothing but helpful to me, and went out of her way to e-mail me a really nice .pdf file comparing each species. At the time she came off as nothing less than a person with a sincere passion for the animals she keeps and also truly appreciates others who share that same passion.

I have never been to the show in Daytona, but even at the smaller shows I have been to, I try to be understanding that sometimes it is not the time or place for irrelevant chit chat. If the vender has the time, I'm sure they will shoot the wind with you. If not, just do it through e-mail some other time... it's really not that big of a deal, especially if it's just to pass the time. There's a lot of stuff that goes on before, during, and after a show, and sometimes there's not any extra time to pass.

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Originally Posted by morti

Even if he didn't, I'll say it:

Thank you Kara for doing me a HUGE favor by transporting that animal for me. It saved dan some money and it saved me and the snake the stress of shipping.

You rock!

:rockon:

-Donnie "Morti" Smith,
PrimaReptilia

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Donnie!!!! Now that you've joined, please stick around!

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Originally Posted by morti

Even if he didn't, I'll say it:

Thank you Kara for doing me a HUGE favor by transporting that animal for me. It saved dan some money and it saved me and the snake the stress of shipping.

You rock!

:rockon:

-Donnie "Morti" Smith,
PrimaReptilia

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Welcome to the site Donnie. It's too bad your first exposure to this place is in this type of thread but do stick around, most of our members have a lot more common sense about these matters. :)

Very lovely response Kara showing your usual good business sense, customer service skills and straight forward manner....good for you!

To the OP, don't ask about business if it isn't YOUR business. I'm a nobody in this BP world but my response if you asked me what I bought or sold a snake for would be the same...not...your...business!

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Originally Posted by rabernet

Wow, let's see.


I have to agree with Andrew on this one. How DID you speak to them?



I've known Kara personally for a little over a year now. I've never spent one dime with NERD or Zoo Creatures, so money has nothing to do with it.

Kara and Kevin both have been warm and inviting to me, both take time to answer my endless questions, and both invited me into their home for a week - and still, I've not spent a dime with them. And still I'm received warmly.

I know Kara well enough to say with confidence that she doesn't blow someone off unless she has a good reason to.

As far as the petstore knowing when the animals would be back - they probably didn't know and were busy when you called.

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i was very polite on the phone and at the petstore. it's not like i was blowing anything out of proportion. whatever i stated in the post above happened. You guys were not there. Please don't think i'm blowing this out of proportion.

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Originally Posted by AndrewH

Far from a NERD follower, however....

Kara and Andy both have helped in the past whether they had gotten a sale from me or not. Kara even took the time to call me in regards to some Blood Python help. Far from what I'd call bad people at all. How did you speak to them? Were you snotting, snobby, or rude with the 'know it all' attitude. I've seen it quite often regarding giants atleast, when someone doesn't hear what they'd like to...


Maybe you took the situation the wrong way?...

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no i didnt put up a 'know-it-all" front. i was more concerned with bringing my snake home safely, and i was not rude to them.

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Originally Posted by frankykeno

Let's start with the your attitude. Re-read your last sentence....that's attitude and basically a confrontational stance. If you've something to say, say it without your own attitude before you accusing others of the same behaviour. Assuming this forum allows "flaming" isn't appropriate. That's #1.

#2 - how much contact have you had with Kara and these two companies? Is this a long standing issue or are you basing this one what, two short contacts? During the biggest, most major show of the entire year you are upset that Kara didn't have time for you? That the store employee may have been less than patient due to their own pressures that day? I've never vended at a major snake show but really it's only common sense to understand that during this time major vendors will be under intense time constraints as they deal with the show and moving valuable living stock over large distances.

#3 why was NERD transporting your snake? Did you pay for this service since it was not a snake they sold to you? Was it done as a favor? Did you understand the timeline for arrival of your snake or just make a lot of assumptions?

It seems to me that making a statement like this..."They may be good to PAYING customers, but in the end, it boils down to money. They dont care about anything else but making money off of their animals." is a pretty broad statement based on what appears to be a couple of small incident that you've blown way out of proportion.

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ok, they may be stressed about the show, but guess what? it's not my problem, i'm still a customer. and customer service is VERY important. Yes, the snake delivery was a favor, and i knew the timeline for when i would be able to pick up the snake. they were coming back from daytona on the 20th and 21st, and i was probably going to get her the 22nd, which i did. they transported the snake because donnie from PrimaReptilia didnt want to mail her out, as the daytime temps were too hot.

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Originally Posted by rabernet

Wow, let's see.


I have to agree with Andrew on this one. How DID you speak to them?



I've known Kara personally for a little over a year now. I've never spent one dime with NERD or Zoo Creatures, so money has nothing to do with it.

Kara and Kevin both have been warm and inviting to me, both take time to answer my endless questions, and both invited me into their home for a week - and still, I've not spent a dime with them. And still I'm received warmly.

I know Kara well enough to say with confidence that she doesn't blow someone off unless she has a good reason to.

As far as the petstore knowing when the animals would be back - they probably didn't know and were busy when you called.

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no reason to be rude over the phone.

....ha ha....get over it.

you sure are a ninny to cry over such garbage....

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Originally Posted by anthrpicdecadnce

Someone was doing me a favor but was not polite from my interpretation, so let me whine about it like a little :cens0r::cens0r::cens0r::cens0r::cens0r:

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....was that rude of me?

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Originally Posted by JLC

The troubling thing here is how you turn a single incident that took place in a very high-stress environment into some overall condemnation of all the people and the whole operation of NERD/Zoo Creatures.

As a participant, a show like Daytona might feel like fun and games to you...but to the vendors like NERD, it is extremely hard work and constant worry about the well being of their animals that starts long before any customers start walking around, and goes on long after they all go home and go to bed. AND they're doing favors for folks who haven't even spent money with them.....doesn't sound the least bit rude to me, much less "all about the money."

And I've met the employees of Zoo Creatures as well. Some have better people skills than others. But it sounds to me like you were already feeling miffed that Kara couldn't give you her undivided attention and probably let that attitude show through on the phone as well. Maybe instead of critizing everyone else's "problems" in dealing with people, you should look in the mirror first.

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once again. you weren't there. they were rude to me. i was nothing but polite to them, completing everything with please and thank you. i understand you all want to defend them, but guess what, they were still rude, and there was no need for it. if they were having a bad time, they arent supposed to let that mix with customer relations. This Forums is here for feedback about this sort of thing, and i am using it as it is supposed to be so GET OFF MY BACK. i'm not blowing anything out of proportion, nor am i trying to make anyone seem worse than they really are. All i was doing was accounting everything that happened into a thread. not "blowing things out of proportion" i have no need to look in the mirror. STOP MAKING ASSUMPTIONS ABOUT MY CHARACTER. I'm probably one of the most polite people you can meet. Ask anyone that knows me. but cross me and i have no reason to give you respect.

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Originally Posted by nathanledet

One other thing...what EXACTLY was she saying "none of your business" to??? I know they have a new morph that was being shown off, and they will not tell a soul, even if you sell your soul to them...because that was the asking price...even then, they turned you away if you offered..

ANYWAY...if the question was "what is it?" and her response was "none of your business"... :confuzd: what are you upset about? It's the same answer everyone got.

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no. i asked how the show was. make alot of sales? you know, common wind. She could have just said oh it was fine, or w/e not it's none of your business.

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Originally Posted by anthrpicdecadnce

ok, they may be stressed about the show, but guess what? it's not my problem, i'm still a customer. and customer service is VERY important.

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No you were a potential customer, who was being done a favor to and had asked so rather less than professional questions.

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Yes, the snake delivery was a favor, and i knew the timeline for when i would be able to pick up the snake. they were coming back from daytona on the 20th and 21st, and i was probably going to get her the 22nd, which I did.

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So you talked to some one other than the person with whom the agreement was made, got the snake on the day you were told you would, as a favor to another breeder as a non-customer to NERD and your whining cause someone didn't hold your hand or talk to you the way you wanted them to.

My two cents GROW UP.

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Originally Posted by anthrpicdecadnce

no. i asked how the show was. make alot of sales? you know, common wind. She could have just said oh it was fine, or w/e not it's none of your business.

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Common sense tells you that you don't ask people "make alot of sales" when its really none of your business if they sold one snake or all of them. What were you hoping that she would invite you to coffee and divulge what the sales were like?

Shooting the wind is stuff like "have a good trip", every body have some good new stuff this year?

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STOP MAKING ASSUMPTIONS ABOUT MY CHARACTER

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isn't this an assumption as well about our characters?

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Lets see how badly i get flamed by NERD's followers.

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There was this air of arrogance surrounding her, and you can tell she looked at me and my friend as if we didn't know what the hell we were doing with the snake.

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Isn't that an assumption, covering a subject with someone is not arrogance, you just ASSUMED it was.

In case you have fail to notice Kara has apologized to you, so why not move on.

Well, It's too bad you had a bad experience. As the old saying goes...you can please most of the people most of the time, but not all of the people all the time. 95% of the people on this forum and others have had positive experiences with NERD, and I am happy to say I am one of those 95%.

You, on the other hand, are not....unfortunately. and the way 99% of forums work, the guys who had the positive experiences will post their experience AND defend the people they like....which leads to people getting up set and that leads to "everyone is attacking me"...my advice would be to take it with a grain of salt and move on with your life. ish happens.

I only have one question for the poster. Why all of the responses to people's comments in the thread, but no reply to Kara's response?

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Originally Posted by muddoc

I only have one question for the poster. Why all of the responses to people's comments in the thread, but no reply to Kara's response?

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in an 80's power band tone SHOT DOWN IN A BLAZE OF GLORY!!!!!

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You must spread some Reputation around before giving it to muddoc again.

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sadly, I guess the old saw holds true yet again:


no good deed goes unpunished.



you got a great snake, shipped in a way that was above and beyond normal procedure, and it arrived on time and in perfect condition.
yet you are online complaining about someone's tone of voice.
yikes.

This is my favorite part....

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Originally Posted by anthrpicdecadnce

ok, they may be stressed about the show, but guess what? it's not my problem, i'm still a customer. and customer service is VERY important.

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Don't customers pay for services?

All I can say is WOW, is this dude for real?

I had a breeder (2 hours away from me) transport some BP"s from Daytona(for free) and I brought him a gift and a million thank you's.

And this is how you repay a favor?

I've sent numerous email's to NERD, always got quick and polite response's, Kara's always been nice to me, and I've yet to buy a reptile from them. On a side note it seems to me like she did a HUGE favor for you, by transporting your snake and having it healthy for you, and then you rip her apart in a thread because you asked a personal question about how thier sales where going?

Accept her apology, apologize yourself and move on.

Kara does a favor for you, a person she has never even met bofore and you return the favor by coming here trashing her integrity and business? What's that say about you? She did not need to transport your snake but she did only to get this? What did Kara/NERD/Zoo Products get out of helping you out? This thread? Maybe her exact wording wasnt perfect for you but you got your snake. I would hate to see what kind of post you would leave if your snake arrived with so much as a pimple on it's a$$.

I'm sorry but your whole attitude really stinks bro. Just to give you an idea of what kind of person Kara is. I bought a normal from her about 6 months ago, not exactly a "payday" so to speak for NERD. Since that time I have gotten constant immediate e-mail responces from her, I have taken the tour of NERD (with Kara) 3 times all with different people which can take over an hour each time (NO COST MIND YOU) and she has taken the time to hand pick FT rats for me to make sure my boy is getting the perfect size. Let me end this by saying you are way off base with the accusations your slinging around, you can be pissed and have your issues but you are attacking a person who at the very least did you a favor. You should be a little more appreciative.

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Originally Posted by Kagez28

This is my favorite part....



Don't customers pay for services?

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Exactly. No, you're not a customer. You're a person lucky enough to have someone take a risk and do you a favor. Like I said before, you should be thanking Kara not trashing her.

Wow.... Before Daytona I hadn't ever met, or even talked to Kara or any of her employees. I haven't ever bought anything from her, either. During the show in Daytona I was introduced to her, and even with all the people running around and talking and asking to look at stuff, she was very friendly, and even allowed us to hold NERD's amazing new morph. She was a bit rushed, but like I said, there were thousands of people milling around and trying to get her attention, and there were all those animals to look after. I was plesently suprised that she really is just as helpful and friendly as everyone said (many times people exagerate a bit with people they like or don't like).

And yes, customer service is very important in almost every industry, but have you never had a bad day? or a stressful one? Wether it's stupposed to or not, if someone has had a crazy day, it's going to show thrugh in the way they act a bit. I work in a pizza place as a waitress, and if it has been really busy, I may not be quite as friendly as I normally would be. I still try to be nice and smile and what not, but when I'm not really thinking about it, I may come off as a bit 'miffed'. I hope I don't, but noone can completely hide their feelings like that. Give people the benifit of the doubt, and if they are still rude (over more than one meeting or contact or whatever) then form your judgment. Let Kara and her employees be human and have emotions, with out forming a rock soild judgment.

Quote:

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Originally Posted by tweets_4611

Wow.... Before Daytona I hadn't ever met, or even talked to Kara or any of her employees. I haven't ever bought anything from her, either. During the show in Daytona I was introduced to her, and even with all the people running around and talking and asking to look at stuff, she was very friendly, and even allowed us to hold NERD's amazing new morph. She was a bit rushed, but like I said, there were thousands of people milling around and trying to get her attention, and there were all those animals to look after. I was plesently suprised that she really is just as helpful and friendly as everyone said (many times people exagerate a bit with people they like or don't like).

And yes, customer service is very important in almost every industry, but have you never had a bad day? or a stressful one? Wether it's stupposed to or not, if someone has had a crazy day, it's going to show thrugh in the way they act a bit. I work in a pizza place as a waitress, and if it has been really busy, I may not be quite as friendly as I normally would be. I still try to be nice and smile and what not, but when I'm not really thinking about it, I may come off as a bit 'miffed'. I hope I don't, but noone can completely hide their feelings like that. Give people the benifit of the doubt, and if they are still rude (over more than one meeting or contact or whatever) then form your judgment. Let Kara and her employees be human and have emotions, with out forming a rock soild judgment.

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ZING!

As a side note, I've never met Kara in person, but just judging by reading some of the posts that she has written (which 90% of the time is her helping people), I wouldn't even hesitate to say that she is an awesome person for taking time out of her busy life to STILL help other people.

and...

Quote:

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Originally Posted by anthrpicdecadnce

Originally Posted by anthrpicdecadnce
ok, they may be stressed about the show, but guess what? it's not my problem, i'm still a customer. and customer service is VERY important.

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just.... WHat? Didn't you just say that you were not a paying customer of Nerds? *shakes head*

I have been following this thread for the last few days and everytime i go through it, it just boggles my mind. How can you be so ungrateful when she did you an extremely huge favor during an extremely busy time? And instead of focusing on and thanking her for transporting your snake for you safely, you want to complain about how she may have come across to you. She already posted on here explaining and apologizing to you, and you still want to be upset about what you perceive to have happened. No I have not met or even spoken to Kara or anyone from NERD, but her transporting your snake for you tells me alot about her character. She didn;t have to do it at all, but in her doing so it shows me that 1. she cares about fellow owners 2. she cares about snakes 3. and it is not just her/ NERD's snakes that she cares about, she cares about all snakes. If I were you, no matter how she may have been perceived to have come across, I would just be extremely grateful that she did you this favor at all.

I really just wanted to say that even though Kara and I had NEVER met/talked before Daytona...when she did meet me she was more than nice enough to stop and talk with me for a couple minutes. I even stopped her in the hallway before the "Big Show" and she took a couple more minutes to just chat about hair.

She totally could have blown me off and said she was too busy to talk...and I would have completely understood...but she didn't.

I personally think she is a wonderful person with a fantastic personality.

I can't wait to see her again and all her BEAUTIFUL snakes!

Maybe the op should step back for a second and look at all the chaos that was going on there at the show and just appreciate the fact that they had such a great person HELPING them.

Kara and Kevin...you Rock!

:cool:

you know what, you guys are right. it was probably all a mix of 2+ individuals stressed out weekends, and poor judgement on my side. It is true, she did do me a favor by taking my snake with her NH, having me slip out of a $50 shipping fee. And i goofed up by talking the smack.

well.. that's life. I'm sorry if i offended anyone, especially Kara, as she was one of the main subjects of this rant, though ZooCreatures did put out a rude tone over the tele. customer or not, that still doesnt fly. Probably one of the employees bad day. Not something to put against an entire Company.

Thank you for everything, Kara
-Daniel