Recent order from "NERD"

After hearing on this site all the rave about the book "The complete Ball Python" by Kevin McCurley - I decided to order this book via their website.

I placed the order on Dec. 31st. and paid via their site via paypal. I immediately got an email from paypal saying that my card had been charged - so I waited thinking I would hear something from NERD - but as of today - still nothing from NERD.

I have called twice and left messages, plus I emailed twice - still nothing.

I am rather dissappointed with the lack of customer service here - I thought I would at least get an email stating that my order was being processed.

Have any of you had this sort of experience??

I had a small issue with a poster I ordered from them, but I contacted Kara here (KLG) and she took care of me sending me my original poster and an extra for the office :) She did right by me and I was satisfied.

I don't mind that it is taking a while to actually get my book but what bothers me is that I have not heard one peep from them to even acknowledge that they got my order - my M/C has been charged so I am a little worried that the order got lost or something.

I guess I just didn't expect this from them. I will wait until the middle of next week and if I don't have the book or at least some sort of communication from them I will be forced to dispute the charges on my card.

Very dissappointed - I was soooo excited to get the book.

Thats a shame but you must keep in mind that they run a huge facility and I'm sure they were backed up with the recent holiday season. If you haven't done so already I would send a PM to Kara her id is KLG here.

I do realize that the holidays come into play here and must admit that I wasn't aware that they are a huge company so maybe they are just behind in filling orders.

It hasn't been an extremely long time since I ordered so I am not surprised that I didn't receive the book yet - my only concern was that I have not had any correspondence from them - that seemed odd to me. I am a CSR for my job and I guess I am basing it off what I do for my customers - I also send them an acknowledgement of their order ASAP.

How do I PM someone from this site??? Never done that.

Go here:

http://ball-pythons.net/forums/member.php?u=915

Click "Contact Info" and then "Send a private message to KLG".

Go to member list - Top of the page
Go to search members
Type KLG, hit go
Open up her profile and then click on the send private message link.
Presto

I know that with the snow up there NERD had a total loss of power for several days (not being able to communicate) and I am sure it will take a little while to get caught up however I have no doubt they will.

Things that how behind anyone’s control happen sometimes and on the top of this it was also the holiday season.

Great news, I heard from Kara and she is shipping my book out today.

It appears that it was a power outage and they had no way of getting ahold of anyone.

Everybody likes a happy ending :D