Fed Ex certification headaches

So I'm in the process of attempting to get certified with FedEx, and it's REALLY turning into a head ache. I called 1-800-GO-FEDEX, stumbled my way through their menus until I got to a live person, and asked for the contact info for my account rep. She gives me a name and number, so I call the guy. Tell him what the deal is and he starts laughing and says he's never even heard of being certified to ship reptiles, but he'll look into it for me and call me back. A week goes by without hearing from him, so I call and get his voicemail. Leave him a message and the next day I get a call from some lady with FedEx who informs me that my rep only deals with people who spend $45k+ a year! Oh, and SHE only deals with people who spend $10k+ a year. But to help me out she'll call the FedEx marketing department and have someone call me to sort it out. Still waiting for that particular call...

So anyone have any pointers on how to get the ball rolling on this? At this point I'm not entirely happy with the customer service I've dealt with at FedEx. :cens0r:

You have to find a new rep then. AND call the live animal desk.

Saundra Cherry is my rep and she is fabulous. I have been fed ex certified for at least a year and I have only recently started shipping. She is so nice and my account is set up perfectly. I just shipped a package yesterday and I drove all the way out to their manned hub in daytona before I realized I forgot to bring the hard copy of my wavier. I have heard all kinds of horror stories about people needing to show the hard copy because of the account not being set up correctly. I had no problem at all it was easy. If I were you I would shoot her an email and if she is in she will answer it.

Saundra R. Cherry
FedEx Account Executive
4200 Regent Blvd
Irving , TX 75063-2250
TEL: 800.448.9961 x 0313
Direct Line: 469-524-6107
FAX: 866.525.6136
email: saundra.cherry@fedex.com
FedEx Services


Good Luck!

Quote:

---

Originally Posted by mooingtricycle

You have to find a new rep then. AND call the live animal desk.

---

I wasn't even aware there WAS a live animal desk to call, thanks for the heads up! :gj:

Quote:

---

Originally Posted by kellysballs

Saundra Cherry is my rep and she is fabulous. I have been fed ex certified for at least a year and I have only recently started shipping. She is so nice and my account is set up perfectly. I just shipped a package yesterday and I drove all the way out to their manned hub in daytona before I realized I forgot to bring the hard copy of my wavier. I have heard all kinds of horror stories about people needing to show the hard copy because of the account not being set up correctly. I had no problem at all it was easy. If I were you I would shoot her an email and if she is in she will answer it.

Saundra R. Cherry
FedEx Account Executive
4200 Regent Blvd
Irving , TX 75063-2250
TEL: 800.448.9961 x 0313
Direct Line: 469-524-6107
FAX: 866.525.6136
email: saundra.cherry@fedex.com
FedEx Services


Good Luck!

---

Thanks for the contact info, I might just have to shoot her an email. I was under the impression that your rep was local to you based on the fact that the operator I talked to asked for my zip code and set me up with a local guy... who apparently wants nothing to do with me. :8:

I thought so to but she was the rep assigned to me and it has worked out great.

i was having trouble with the 800-number so i ended up going to my local office. now i have my reps cell and email and can communicate with ease.

Have any of you had issues with the business to business clause?

Can I borrow your rep., Kelly?:D

Avoid the hassles.

Use shipyourreptiles.

Easy and less expensive.

Quote:

---

Originally Posted by m00kfu

So I'm in the process of attempting to get certified with FedEx, and it's REALLY turning into a head ache. I called 1-800-GO-FEDEX, stumbled my way through their menus until I got to a live person, and asked for the contact info for my account rep. She gives me a name and number, so I call the guy. Tell him what the deal is and he starts laughing and says he's never even heard of being certified to ship reptiles, but he'll look into it for me and call me back. A week goes by without hearing from him, so I call and get his voicemail. Leave him a message and the next day I get a call from some lady with FedEx who informs me that my rep only deals with people who spend $45k+ a year! Oh, and SHE only deals with people who spend $10k+ a year. But to help me out she'll call the FedEx marketing department and have someone call me to sort it out. Still waiting for that particular call...

So anyone have any pointers on how to get the ball rolling on this? At this point I'm not entirely happy with the customer service I've dealt with at FedEx. :cens0r:

---

yeah just use http://www.shipyourreptiles.com/ pr whatever its called. I hear good things.

This post is from last year, ShipYourReptiles wasn't an option at the time. ;) I did finally get everything straightened out after switching FedEx reps a couple of times.