Helix Problem

Has anyone come across this problem?

My Helix lately if I keep the thermostat at 91-92 I can keep a steady temperature, but if i put it at 93-94 the temperature will fluctuate from 91-101.
Is this a fault in my Helix?
Do they warranty them, I have only had it for about 8 months.

I am running a four shelf rack with 4" belly heat

Rich

Helix has a great warranty. I think its like 7 years. Just go to helixcontrols.com and give them a e-mail or a call and they will make it right.

I had a Helix that was set to 92 get stuck on 110 one time!!! since then I do not buy helix any more....

Rich, as Rick said, give them a call, and they can tell you if there is an internal problem, and if you should send it to them for repairs. That does sound fishy to me.

Call Jeff. He's terrific and will make it right.

Quote:

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Originally Posted by mcbrayerreptiles

I had a Helix that was set to 92 get stuck on 110 one time!!! since then I do not buy helix any more....

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Justin- Any electronic can glitch. I had a Herpstat that glitched and Dion made it right. I had a Helix that glitched and Jeff made it right. Both are great instruments and both companies give great customer service :gj: