Geees its only cable

As some of you know i work for comcast cable company........i just wanted to share what happened to me last night. i'll try and make this short



i work the 4pm to 12:30 am shift.......we as a cable company have telephony and we work around the clock to have the service up and running because of 911..........

so my dispatch calls me about 8:30pm i want to say, and they tell me there's a couple of calls (from customers) that there service is going on and off..(more than 3 calls in a certain area is called and outage.....outage is high priority)

anyway i rush out there and i begin troubleshooting..............

a female customer comes out of her house screaming at me, which is no big deal it happens all the time, but this time was different.

remember i work late hours so it's a little scary out there at night by yourself most of the time and you really have to be careful

anyway i'm up in the bucket and i hear her yelling, i try to calm her down and she uses every four letter word in the book to call me (i'm still ok with this, i get cursed at all the time over cable issues,)

but the next thing she said kind of freaked me out her exact words were "you better fix it or i'm going to come out here at @@@@ing SHOOT YOU!

Very dark outside, i'm by myself, and this lady is very upset!

Now i know it sounds weird but i called the cops on her. why in the world would you threaten someone who is trying to fix your problem.....I didn't cause it!

the cops took 25min...........told me filing a complaint is a waste of time.......after the cop spoke to the lady, he told me she was drunk, and stupid and that she was not going to hurt me (the way the cop was saying it was as if i was overreacting!) What if she was serious! how can you tell....thanks for protecting me! I was just trying to do my job!


oh yea i think all of this was because she was watching army wives or something........she wanted to kill me over army wives! i have never seen the show, but it must be good!


i really don't want to come off as a whiny little scared baby, but i thought i had every right to call the cops.......guess i was wrong, the cops made me feel just as bad................... :salute:

Hey better safe than sorry, never can tell with some people nowadays. Although the cop really shouldn't have made you feel stupid about calling, esp since she threatened to shoot you. Glad to hear she wasnt serious though.

cops dont always help, it happened to a friend of mine a couple of months ago.

I've no clue where you live but how incredibly unprofessional of that police officer to speak that way to you! He can think it all he wants but he should have had enough respect for you and for the job to keep those kind of comments to himself and the squad room! I'd note this with your company's supervisor and suggest that they as a company have a chat with the local police department community relations officer. You did the right thing...a specific threat involving a firearm was screamed at you...the cop acted like an idiot and deserves to have a nice chat with his sgt. :mad:

That is very scary actually!
So what the cops are saying is that if someone shouts at you "death threats" there is nothing wrong with that... (as long as they are drunk)

That is the weirdest thing, and I agree with "frankykeno". Something else should be done... Even just bring it up to your boss and see what he/she says about it.

Personally, I would have got out of my "bucket thing" put everything away and left the area. If people cannot show just a little respect then they don't deserve service. All she had to do was stay in the house and shut up eh!

I work at a call center and if someone called me and started sreaming at me and swearing... I would probably ask they once to calm down maybe twice depending, and if not...
They wouldn't be getting help from me until they applogized. And they would be more then welcome to speak to a manager...

I'd bring it up to your manager!!!

Unless you live in one of those facist states I would be exercising your 2nd Amendment rights. I don't go anywhere unarmed anymore. We have had a rash of car jacking and muggings (in daylight and night) - in posh neighborhoods even.


This women drunk or not I am sure at the time meant what she said...you got lucky she calmed down (and that you fixed her cable :D )

thanks all for your comments..................i would not have called the cops if i didn't feel she was serious......and her body language and tone was enough for me, i don't care what the cop said!


maybe the news has me a little freaked out but ...........


PS. A girl from that town, was killed in the Vtech shootings.....you would think these guys would take something like this serious

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Originally Posted by lord jackel

Unless you live in one of those facist states I would be exercising your 2nd Amendment rights. I don't go anywhere unarmed anymore. We have had a rash of car jacking and muggings (in daylight and night) - in posh neighborhoods even.


This women drunk or not I am sure at the time meant what she said...you got lucky she calmed down (and that you fixed her cable :D )

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zero percent chance.............in NJ you have to cut off both arms to be able to carry a gun!

Wow, pretty harsh. I have comcast and never have any problems....

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Originally Posted by juddb

Wow, pretty harsh. I have comcast and never have any problems....

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good to hear............i'll take your comment and paste it in big letters on the side of my truck :D