Ups

Okay, I ordered a radient heat panel from pro-products on the 9th. So its now the 15...... so I have no reason to complain about timing. But I think im able to complain when I get home at 11 a.m. and see that the package was delievered to the wrong address! I called them as soon as I saw that on the tracking page. They said some one would call within an hour. So after an hour I get a call from the offices here in Phoenix and they tell me that they will call the driver to see where he took it and that they'd call back right after. So I wait a while for them to call bacl.... about 1 hour and then they call back saying they are still trying to get ahold of the driver. I dont understand how it takes so long for them to get ahold of a driver. Then about 30 minutes ago, they called saying that they are waiting to get the automatic update which should come in around 6pm or 7 pm. I dont understand why its taking so long for them to contact the driver and get the specifics and why they are now just waiting tel 6 to 7 to get that automatic update.

Now again, im not mad about the timing at all. It could show up in 3 days and I would be fine. But I am a little mad about them taking it to the wrong address.

Thanks for letting me tell my stupid story.

Does it say what address it was left at?

You know, I've never had problems with UPS. Now FedEx... FedEx irks me quite often. Everything I've gotten through FedEx has been either bearly on time or late, and this includes snakes.

I do hope you manage to get this cleared up. Good luck.

Good luck with getting everything sorted out.

Our Ups driver lives across the street from us, so he better get the packages here on time or else im banging on his door:groinkick

No, I guess they just recently changed the system. I called pro-products and they have the paper from when they sent it and it has my address. So its an obviouse shipping error.

I have never had a problem with fed-ex. This is my first time ever having any trouble with shipping.

well when i ordered my blood from LLLReptile,FedEx said that estimated time was 10:30 am and it got to me at 10:00 am so my blood got here just in time but its my one and only time when i've ordered a herp online.i'll see if there are any other differences later on.

I thought about doing a complaint but im almost positive that they will laugh and just delete it.

UPS has failed us a few times.. we have a very long driveway, but it is nothing that any vehicle can't handle unless there's snow.. well, we had a driver that would refuse to come down there, even while we are home.. we have just started having out retired neighbor get our packages for us, as they are always home.

Its sad that they do this. At least in your case they know where you live. I was told by pro-products that if the package is not found, the driver has to pay, is this true?

I just called them since they have not contacted me since yesterday afternoon. They are puting in a 2nd request... what ever that means. Does it really take this long to contact the driver? Now that they're waiting so long, he probably wont know what the heck they are talking about.