[help] herpstat not turning on

recently bought two Herpstat intro+, the one on my T8 is perfect, however i just tried to plug in my second one and once i changed the temp: dark. unplugged and plugged it back in: nothing. UGH. anyone deal with something like this before? seems very odd; google can't find something like it. any troubleshooting advice? if i can't find a fix i plan on contacting Spyder, but i've had such bad luck with new purchases i'd rather find a solution!

I cant stand electronic problems because basically we (consumers) cant work on or fix these things. They should of put a RESET/GFI button on these Tstats.
So your screen is Black/Blank now?
What other "New" purchases have you had back luck with? I'd like to stay clear if possible!!

I have not dealt with Herpstat yet, but the first thing I would look for would be a fuse or breaker on the unit. Also, try plugging it into a different outlet.

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Originally Posted by Mr Sully

I cant stand electronic problems because basically we (consumers) cant work on or fix these things. They should of put a RESET/GFI button on these Tstats.
So your screen is Black/Blank now?
What other "New" purchases have you had back luck with? I'd like to stay clear if possible!!

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not electronics related: recently bought two large hides from Reptile Basics, and this is what i got:
https://uploads.tapatalk-cdn.com/201...026d21f62d.jpg
https://uploads.tapatalk-cdn.com/201...d963015f42.jpg

they were stacked: top one was okay but the bottom one had a cracked corner from the obvious abuse. it's not directly Reptile Basics fault but WTH!?! absolutely unacceptable! they're sending a replacement but it's just so frustrating to go through this stuff 😬

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Originally Posted by Bassball Fever

I have not dealt with Herpstat yet, but the first thing I would look for would be a fuse or breaker on the unit. Also, try plugging it into a different outlet.

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tried three different outlets: nothing. first outlet i plugged it into was where my JumpStart 'stat is so it's not the outlet. my other one is perfect but somehow this one is unlucky. 🙁

Spyder Robotics does sell fuses for the Intro+, but I can't find any instructions on where they are or how to replace them. It could be a blown fuse.

https://media.giphy.com/media/l3q2Km...mOBi/giphy.gif

here's me plugging it into the third outlet (messy bathroom warning). UGH!

Is there a fuse on the unit itself?

Im waiting on 2 more myself from them. I somehow clicked the wrong hides on the website and now i have 2 Extra Large 16.5"x11.5" ($28) that I cant use... I ordered 2 more now (mediums) $19 friday. Now thinking of how i can turn the X Larges upside down and mount them as high basking perchs on my bigger T12 hahaha.
As far as the Tstat I dont have a clue. I have the Herp2. Hope its a fuse. Call first thing and maybe its a quick fix :)
Good Luck

Quote:

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Originally Posted by Bassball Fever

I have not dealt with Herpstat yet, but the first thing I would look for would be a fuse or breaker on the unit. Also, try plugging it into a different outlet.

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Quote:

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Originally Posted by tttaylorrr

recently bought two Herpstat intro+, the one on my T8 is perfect, however i just tried to plug in my second one and once i changed the temp: dark. unplugged and plugged it back in: nothing. UGH. anyone deal with something like this before? seems very odd; google can't find something like it. any troubleshooting advice? if i can't find a fix i plan on contacting Spyder, but i've had such bad luck with new purchases i'd rather find a solution!

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I've e-mailed Dion at Spyder a couple times and found him to be really down to earth and honest. I'm sure he'll help you.