Customer Service / BHB

Ok, I've been watching Brian (BHB) show for about 4 years now. I've decided I actually have the cash to start into the hobby (little bit more expensive for me considering I have to buy everything else it will need).

Anyway, over the past 4 months now I have yet to get any kind of response from them regarding just a couple questions, high res photo, etc etc.

I filled out their website contact form trying to get some help (form said it was successfully sent each time). I messaged them 3-4 times over the past 4 months and have yet to get any kind of message back from anyone at BHB. A week ago at this point I decided to go another route by getting 2 separate email addresses for them (one was labeled for questions, one was labeled for sales) and emailed them directly from my personal email address rather than using the website contact form. Another week has now passed, and I STILL HAVE NOT GOTTEN ABSOLUTELY ANY FORM OF CUSTOMER SERVICE. Absolutely nothing.

The only reason I'm still trying to get anything from them is because I just enjoyed the SnakeBytes show for so long now I thought I'd be nice to get something from a breeder that turned me onto the hobby to begin with.

My question is ...
Has anyone here heard of or had this problem?
Does anyone have any advice on how to get in contact with them?


I mean, I want to give them money. That's usually a decent motivator to provide any kind of customer service.

Any advice, help would be greatly appreciated.

Have you tried calling the facility?

I've emailed the facility as well using their form and I never got a response back. That was about a year ago.

As a general rule regardless of who the breeder is or how famous he is if I do not get an answer in a timely manner after 2 emails I move on.

I understand being busy however 4 months without answer :rolleyes:

There are plenty of great breeders out there with amazing animals and amazing customer service that will be more than happy to answer your questions.

If you still want an animal from BHB than try the phone maybe you will be more lucky.

I had a similar experience a while back with BHB. I was looking for a jungle carpet python and contacted them multiple times by email and by phone asking for pictures. After several weeks with no response I wrote them off and went with a respected breeder who responded to my inquiries and valued my business.

I had no response either. I chose to go elsewhere.

Quote:

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Originally Posted by Deborah

As a general rule regardless of who the breeder is or how famous he is if I do not get an answer in a timely manner after 2 emails I move on.

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I agree with this. I understand people have lives, hobbies, relationships, work, etc but if you're selling something, in my opinion, you should be doing the legwork. I shouldn't have to work hard to give you my hard earned money. I enjoy BHB's YouTube channel as well but I'd personally look elsewhere at this point. Good luck on getting started up!

This happened to me about a year ago I was going to buy my king snakes from them I ended up buying out of Florida instead.

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I'm a phone call type o person, I don't like waiting for anything.

Just the opposite.
Absolutely HATE talking on the phone!
Much prefer e-mail.

BHB should get rid of those e-forms if they are not prepared to respond to them. The show encourages e-mail responses to the episodes, ("Tell us what YOU think about blah, blah blah...") so they can hardly claim to be too busy!

Plenty of other breeders out there who give excellent and timely customer service.