Fed ex nightmare....

Longtime lurker but never been very active on this forum but know y'all are the only ones that can relate to my day today. Sure everyone knows the popular how much would you spend on a ball thread, well until a few weeks ago I was in the $300 range then I fell in love with and add on kingsnake.... Liesen Line Black Pastel Clown, the Addison Clown. First one for sale and a male, I had to have him. Ended up calling Gary and getting a deal worked out for the male and a female clown. Took today off work to receive my shipment, tracking showed it in my local sort facility at 6am, so exited the morning crawls by slowly, around 1030 knock knock it's fed ex, with an Amazon delivery and no snakes?! I get on the phone, explain its live animals and the start a claim and promise they will call back within 2hrs. Nobody calls I'm calling back at 2hrs on dot and get the run around, tracking now says unknown delivery time blah blah they assure me its in the sort facility and missed the truck. Gary is now calling them from his end also getting run around, were thinking with the heat back if it's in Florida on the ground likely dead by around 1pm est. I call them back again and now it never made it to the sort facility it's on an airport loading dock in another state, luckily a slightly colder one! Just spoke with them again and supposedly being delivered tomorrow now and they said they would bring it into the office off the loading dock but refused to open package to remove heat pack despite assurances about snakes being securely packed within. Looks like temps around 83 there and were thinking the heat packs probably dropped to around 90F, not sure if I'll be getting a worlds first or just be the first guy to bury one tomorrow.

i'm so sorry :( it's one thing to lose a thing, but it's really sad that they would act a way to endanger an animal's life. keeping my fingers crossed for you

So sorry that's happening to you! I'd be so angry- hope they're alright.


Sent from my iPhone using Tapatalk

Oh man that's just horrible! Hoping for the best :please:, please let us know how it turns out.

My FedEx nightmare from earlier this year:
http://www.faunaclassifieds.com/foru...d.php?t=538969

Yes, please keep us posted on the outcome. Thanks in advance and sorry to hear about your troubles.

In most cases even with a missed flight and late delivery if the shipper did a good job the animal will be fine, Fedex lost 3 of my shipments in the last year, all were delivered the following day and all animals were fine.

Most of the time what we fear the most does not happen so no need to torture yourself right now.

Thanks for support everyone, still getting the runaround they're telling shipper its in Florida and me its in Memphis. So frustrating if it is in Florida I can easily go pick up. Glad to hear that others have had positive outcomes in the situation. Gary has been shipping snakes 20 years and this is first he's had go missing so maybe we're both a little too concerned.

I'm so sorry to hear this. It sucks being disappointed I know, especially when you lost something so valuable.
I recently lost a snake due to heat also. It was a complete accident but a long story.

The best advice I have is this;
If the snakes don't survive, and you would like your money back, then keep the receipt (if you have one) of the transaction between you and the breeder. Take the receipt to FedEx and see if they will resolve the issue. FedEx typically has good customer support, I'm really sorry and shocked that you had to go through this. Hope all goes well, please keep us updated on everything and let us know how everything goes! I will be thinking about you today.:tears:

Ugh! That's no fun! I've had two 'lost in transit', one of which was during a very sudden cold snap. Both arrived two days late, but both were in perfect health.

I had an axolotl get lost in the USPS for 10 days! He was thin, but just fine. He was in one of those 'breather bags' of water.