I purchased a female pastel clown over the weekend and she was shipped out today. There was a bit of a mixup getting me the tracking number so I was talking to the seller pretty late tonight. One of the things she mentioned was that she shipped her without a heat pack. The box is currently in Memphis where it is 39F now with a night low of 36F! I'm calling FedEx now to see if there's anything they can do. Any good vibes you can share would be appreciated!