Customer hasn't picked up snake?

I sent a shipment out yesterday, be delivered this morning. The customer changed it to be held for pickup early this morning (they didn't say anything to me, but I have had customers pick up in the afternoon after work before, so I wasn't overly concerned). Now, the snake has not been picked up, and the Fedex facility is closed. My last communication with her was about an hour before the Fedex facility closed, and they assured me that they would pick up the snake and they would let me know as soon as they did. So now should I do? If the FedEx facility wasn't closed already, I'd almost be inclined to have the snake sent back to me, although I'm not sure the heat pack would last. I cannot understand how someone would not pick up a snake they purchased....I'm so worried about her:(

What kind of heat pack did you put in with her?

Do you have a disclaimer in place that covers non-collection?

She's got a 40hr heat pack that was started around 430pm yesterday. Based on our emails (I was pretty specific) I feel that I am covered, although it was Paypal so who knows what they will do. I honestly do not care about the money...I just want the poor girl to be ok. I know they keep them inside at the FedEx facility, I am just worried sick.

Update: just got a text from the customer that they will be picking her up in the morning, and that the people at FedEx know it is a live animal and she is in a heated room. Sounds like it was their plan to pick her up in the am all along. I am absolutely furious right now. I never would have shipped her if they weren't going to pick her up.

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Originally Posted by FireStorm

Update: just got a text from the customer that they will be picking her up in the morning, and that the people at FedEx know it is a live animal and she is in a heated room. Sounds like it was their plan to pick her up in the am all along. I am absolutely furious right now. I never would have shipped her if they weren't going to pick her up.

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I would be very upset as the seller also: IMO the customer should take into consideration that the animal is going through enough stress just being shipped and it having to sit in a box (regardless of excellent packing and safe temps) for longer than required isn't right.

Please keep us updated on this.

Will definitely let everyone know how it turns out....this is the first time I've been tempted to start an info/negative thread in the Feedback forum or on the BOI. I haven't even figured out how to respond to the text in a professional way, I'm so angry.

I don't blame you, I know that Life happens sometimes, but no way would I ever not pick up a live animal that is stuck in a box immediately.

Hopefully she won't be too hot with the heat pack in a heated room...

That is horrible.
That customer had no right to do that. I can understand accidents, but not if done on purpose...
They should have informed you from the get go or have her shipped tonight for tomorrow arrival.

I hope everything works out.
I would recommend you write a customer feedback on the BOI and negative customer thread here.

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Originally Posted by satomi325

That is horrible.
That customer had no right to do that. I can understand accidents, but not if done on purpose...
They should have informed you from the get go or have her shipped tonight for tomorrow arrival.

I hope everything works out.
I would recommend you write a customer feedback on the BOI and negative customer thread here.

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Yes, I wouldn't be so upset if an emergency had come up or something. But it is seeming like they had her shipped when they were unavailable to get her because they wanted her shipped right away (which makes no sense, especially because I told them many times I had no problem keeping her until we found a date that worked).