gecko shedding question

i think my leopard gecko might have a slight problem. are leos supposed to have a little hard spot on the fron of their upper lip? she sheds her whole body but theres just one spot on the tip of the upper lip. its think, i hope its normal cuz its gonna be hard to get off if its not. so what do ya think?

No shed should be left. It's not normal. My best advice would be to get it off asap before the tissue under the unshed skin dies.

how should i do it? im afraid if i try to pin her ill hurt her. whats the proper way to get a hold of it so i can go at it with some tweezers? also, will vaseline or lotion or anything help losen up the skin? its definitley more then one layer.