How long did you have to wait for yours?

Mods feel free to move this to the proper place....but idk where to ask
I ordered from AP a quickship item, says it would ship in ten days or less...Was expecting it to get here Monday/Tuesday-ish but haven't received a tracking number...I was planning on stocking up my rack with animals from today's Daytona adventure but still haven't received anything from AP...how long would you guys wait before calling and checking on the order, if it were your order?

I ordered a rack from them and was told 5-6 weeks for delivery. At week 7 , I contacted them and was told they had a problem in production. I finally got the rack at 8 1/2 weeks. I assumed they had a production problem with my rack , but maybe they are having an overall production problem

They usually only ship in 10 days if you got one from their "clearance/pre-made" section. It's usually at least a month if you ordered it from the regular section. If your concerned you can call them or email them. I know Ali from AP is very quick at returning my emails. Very good customer service!


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Quote:

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Originally Posted by TerrieL

I ordered a rack from them and was told 5-6 weeks for delivery. At week 7 , I contacted them and was told they had a problem in production. I finally got the rack at 8 1/2 weeks. I assumed they had a production problem with my rack , but maybe they are having an overall production problem

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I had a similar problem. They said they were waiting on a shipment of hear tape. I also ordered them right before breeding season so I assumed they were overloaded with orders.


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I agree, their customer service is top notch and even with the delay, I won't hesitate to do business with them again.

Anks for your responses guys, I'll be more patient :)