incredibly mad

baught a cage from boamaster and put it all together 2day and now find out that the plexi glass they cut is not the right size and just falls right out of the tracks...i called and left a voicemail but im so mad right now i wanna break things...any suggestions on how i can fix this besides waiting for them to call back or cutting new plexi?

To be proactive... I have an enclosure that uses glass track and glass on the bottom of the glass is a plastic u to protect it from chips. If you could find plastic u shaped channel that would fit the bottom it may add the extra height to stay in place. Just a thought.

I am sorry that this happened to you!

im trying to look for some edge trim now but idk how well it will work im gonna have to check out homedepot probably

How is the cage itself? If your happy with everything else and its just a glass issue then its not that bad. I know it sucks. Hopefully its just a size issue and someone screwed up on the cut. What model cage is it?

how thick is the Polycarb? 1/4"? you can go to home depot and but a strip of metal or ploycarb to sit in the tracks to raise it up.

how much of a gap is there?

the gap is very very small...just enough for it to slip through easily...other than that the cage is great...its the 3 foot pvc model

I wouldnt stress out over it too much. Just wait til you hear back. Theyll probably send you a new piece of glass for no extra charge...No need to make a mountain out of a mole hill :)

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Originally Posted by Mike41793

I wouldnt stress out over it too much. Just wait til you hear back. Theyll probably send you a new piece of glass for no extra charge...No need to make a mountain out of a mole hill :)

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Agreed. Mistakes happen. It is how they handle it that matters. It is not life or death; I would relax and wait to see what they say.

Also, if the cage had to be put together, double and triple check the build.

i built it right...i put a piece of weather stripping in the tracks and now its fine i guess i will see what they say when they call back

There is a reason I only recommend Animal Plastics since RBI got out of the PVC cage business...