Reptile Basic Inc. Adoration Society

Placed a large (by my stardards) order with Rich at 1:35 PM EST today. He sent me a FedEx shipping notification at 2:04 PM EST.

He was able to locate, box and ready for shippment an MCB-L Rack, a T-Stat, a Scale, a bunch of hides and some other misc stuff in less time than it took me to decide what I wanted from the web site.

I believe this will make my 4th or 5th order from Rich, and every one has been outstanding!

Please feel free to discuss among yourselves :)

I completely agree, I ordered a bunch of hides a few weeks back around 4:30 PM EST and by 5:30 EST I had a fedex tracking number. Superb customer service and great products.

I've ordered 10 racks, 32 hides, 6 thermostats, a stripe of flexwat and a rodent watering system from RBI and with every order Rich blows away my already high expectations.

Not much to discuss. Rich is the best, period.

Can't help but love the fantastic customer service, if this is the fan club consider me in it!

I absolutely love Reptile Basics. I have always had a great experience with Rich and his products. I get all of my snake stuff from him.

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Originally Posted by Adam Chandler

Not much to discuss. Rich is the best, period.

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And Rich also supports BP.net. I like to deal with vendors who support this Forum. I think it makes good business sense all the way around.

I'll add another great review for Rich. When I was building my racks, I ordered all of my heating supplies from Rich. I had an email confirmation with tracking in about the same amount of time it took to place the order. Everything arrived quickly, packaged perfectly, flexwatt cut exactly to my specifications. I'm building another hatchling rack in the very near future and will be buying my heating supplies from Rich again, no questions about it. This guy is the definition of GREAT customer service.

sounds like someone I need to order from when we get our own place for supplies lol, since there a no snake rule here ( outside what crystal has ) and no breeding but hey mom loving having the snakes with her ( i just miss them ) I know will need at least 3 racks ( minium of 20 tubs in the 32-41quart size) and then the hides and all, since my current rack will be burnt or scrapped since it just plywood ( unless mom wants to keep it around and build a collection or be my qt place ). glad to hear and see a lot of good reviews for places makes it a lot easier to to know who to trust.

Just ordered a vivarium electronics T-stat from Rich.............love it so far. I've ordered many things in the past from him and will continue to do so. This guy just "gets it" in regards to customer service and great products.

Ordered a couple of hides Saturday evening. Got them Tuesday. He doesn't waste time :)