Animal PLastics Email question

I emailed AP about a week ago with some questions about their T10 enclosure and I still haven't received a reply from them. Is this usual? I sent them the email at the address listed on their website: apcages@wantapet.com is there another email I should try?

Thanks

Just call and talk to Ali

They are probably just super busy

I second the calling idea. Ali has been great in my experience.

Thanks for the replies, I'll call in the morning. I've heard great things about AP products and customer service so I just wanted to make sure I was going about this the correct way.

Hmmm am i the only one who is considering a boaphile rack?

I'm not getting a rack, but I have been considering a boaphile enclosure. I like the looks of the boaphile enclosures but not their sizes.

Boaphile is far superior to AP. Just my 2 cents.

I would have an issue with no response back. just my 2 cents BUT if you are going to have an email addy then you need to reply too;)

i will ONLY use animal plastics racks. they are they best racks i have owned for the price. boaphile's are nice but imho dollar for dollar ill go with animal plastics.
adam jeffery
they are normally slow to answer email's but will get back to you eventually. calling is the best way. they said they were experiencing email problems in a thread on another forum not long ago. also they do such a high amount of business that they are always busy. also with daytona coming up im sure they are very busy getting ready(assuming they are going)
adam jeffery

Then pay a person to just respond to emails? Any high school age kid can do it for a few hours a day and not be paid much. Personally I would never buy anything AP ever again too many problems with them the email is just one of them.