Mojave hatchling refuses to eat

I've got her to eat once but when I tried to offer food again she just ignore is.
does anyone have any pointers to help me to get her to eat?
Also when I got her, her stomach was caved in. is this normal before their first meal?

First of all the stress of shipping changing locations and not eating are all a recipe for disaster. Offer a hide, don't mess with it for a week, offer a live mouse hopper over night..you might have to think about assist feeding as a last resort..