what happened

ok so i has the helix set at 92 and it was fine but all of a sudden it jumped to 98 and i cant seem to get it to go down? what can i do? (i have the probe on the flexwatt)

I've never had this happen before but if I was in your situation I would call up customer support at Helix.

http://www.helixcontrols.com/HelpCenter.htm

Maybe someone will chime in with some help but if not call them up.

Are you getting the 98deg reading from the thermostat or the thermometer?

well now its 97 on the helix and like 100 on the heat tape

Do you have the probe taped to the heat tape well? Is it completely covered by tape so that its not exposed to air? Did the probe maybe become dislodged by a tub? If not change the location of the probe on the heat tape.

tried all of that :(

sorry just wanted to bump this up so other ppl can take a look :)

I admit, I don't have any experience with Helix or Flexwatt. The only other thing I can think of, other than calling Customer service is double check to make sure the temperature setting didn't get changed or something...


Rob

i will definitely be calling customer service because this is becoming a SERIOUS problem i just set it to the lowest setting- 65 degrees and the heat tape is 100 degrees. Thank God i was home to catch this.

Is the flexwatt shelf you have the probe on plugged in?
maybe the connection between the probe and the thermostat is damaged.