So I'm in the process of attempting to get certified with FedEx, and it's REALLY turning into a head ache. I called 1-800-GO-FEDEX, stumbled my way through their menus until I got to a live person, and asked for the contact info for my account rep. She gives me a name and number, so I call the guy. Tell him what the deal is and he starts laughing and says he's never even heard of being certified to ship reptiles, but he'll look into it for me and call me back. A week goes by without hearing from him, so I call and get his voicemail. Leave him a message and the next day I get a call from some lady with FedEx who informs me that my rep only deals with people who spend $45k+ a year! Oh, and SHE only deals with people who spend $10k+ a year. But to help me out she'll call the FedEx marketing department and have someone call me to sort it out. Still waiting for that particular call...

So anyone have any pointers on how to get the ball rolling on this? At this point I'm not entirely happy with the customer service I've dealt with at FedEx. :cens0r: