Boaphile Plastics, GRRRR....

[CntrlF8]

Well, we're going on a month now since I ordered my rack, and I just called Jeff to get a status update. He says it's going to be the end of next week at the earliest before he can get it out. In the mean time I've got 3 tubs full of snakes chilling on my livingroom floor for lack of a better place to put them..

This is getting REALLY frustrating. I'm tempted to ask for a refund and go to Reptile Basics or someone else...

[Tainted Glory]

Welcome to the club. I ordered a rack from them back in the day for my Leos. After a month of nothing, I was hesitant to ask for a refund. When I called to find out they didn't even START production of my rack, I immediately asked for a refund. Its a customer satisfaction based world. I'll spend my money elsewhere. RBI has their game in check. 10 day delivery MAX. Most ship out next day.

[qiksilver]

never ordered from Jeff, but what you're saying sounds about right for him. He has some incredibly loyal customers, but also some say his cages are too thin and the wait time is ridiculous. But he does have both.
I recently ordered an Animal Plastics rack, and although due to problems with my living situation I was able to put it together but have not used it yet. I have to say I like how it stands and it's sturdy.

Just another option if you do decide to switch your order.

[frankykeno]

What sort of time line or projected delivery date did they give you when you ordered this product?

[Kagez28]

you can't go wrong with Rich. anytime i order anything from him it usually arrives before i have time to check the updates on the shippers website. i plan on getting a nice cage for my BCI, he's only less then 4' now and i what one when he gets to 6'. so if i want a boaphile i'd have to order it now and maybe i'll get it before he reaches the 6' mark.

i think Rich makes his cages a little thicker, which in my opinion is always a little better.

[jotay]

Herpenclosures.com Check them out. You will be glad you did.
Rich is awesome to deal with.

I ordered a Boaphile rack back in Nov and I had mine before Christmas. Jeff had told me about 6-8 wks and I got it in about 5.
It does take usually about 6-8 weeks to get a rack from him. What time frame did he give you when your ordered it ?

[CntrlF8]

What sort of time line or projected delivery date did they give you when you ordered this product?

I talked to him about 5 days after I ordered and he said 3 weeks from my order date. That was 3 weeks ago.

I think I'm going to call him back and ask for a refund... I can get the Ranco he sells on his site for less too from RBI.

[vinnimac]

I bought one from Jason' Jungle directly at a show in Ft Wayne, Ind. He sells them completely assembled and they DON'T come apart. Its very sturdy, and looks good to this day, two years after putting it in service.

[jkobylka]

If your looking for an good, affordable hatchling rack a good friend of mine makes these racks.

http://www.eyeballmorphs.com/sales.html

They quality and affordable. Plus the lead time is on them is less than 2 weeks from order to delivery. I've started using them this year and they work every bit as well as the boaphile racks I have.

BTW I had a similar waiting experience with boaphile for each of the 4 racks I bought from them... although I've been pleased with rack after delivery.

Justin

[CntrlF8]

Well, I did it. I just called and requested a refund from Jeff. I've been having second thoughts about ordering from him, as well as ordering a Sterilite rack to begin with, since I placed the order. The delay is just too much for me to deal with at this point.

So, It looks like I'll be ordering an Iris rack from RBI and probably a Herpstat, scale, and IR thermometer, since I'll be spending about $100 less on the rack than I was expecting.