Reptile Basics.

[CALM Pythons]

Not sure if anyone knows whats going on at Reptile Basics but I'm going on the second week without getting a callback or email reply from them about a screwed up order. My neighbor ordered hides, F10 and a few other things and never got the bottle of F10. I recommended them & F10 to him and now its been 2 weeks & they haven't return my calls or his calls and I look like a idiot. Anyone having a issue the last 2 weeks? I wondered if they were away on Vacay or something. Ive never had this happen.


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[CALM Pythons]

Also if anyone has another Hide vendor for the same Hides please let me know. There is no excuse for whats gone on after all my calls and messages. In the past they answered the phones. Cant get anything but a machine for 2 weeks now. Im done with them.


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[Neal]

I would just do a charge back.

[Hypancistrus]

I had an issue with my rack not shipping after it said it was shipped. I managed to get hold of them on a weekday around mid-morning (maybe 10:00?) but this was late last spring. I will be interested to see how this turns out, as I love the CB-70 racks.

[JoeNapoli]

Not sure if anyone knows whats going on at Reptile Basics but I'm going on the second week without getting a callback or email reply from them about a screwed up order. My neighbor ordered hides, F10 and a few other things and never got the bottle of F10. I recommended them & F10 to him and now its been 2 weeks & they haven't return my calls or his calls and I look like a idiot. Anyone having a issue the last 2 weeks? I wondered if they were away on Vacay or something. Ive never had this happen.

Also if anyone has another Hide vendor for the same Hides please let me know. There is no excuse for whats gone on after all my calls and messages. In the past they answered the phones. Cant get anything but a machine for 2 weeks now. Im done with them.

I got an email from the owner Bobby ( inquiry@reptilebasics.com ) just last week, gotten lots of equipment from him over the years.

I also got some hides from this guy on eBay http://www.ebay.com/usr/reptilian_cyborg but they're more expensive than RBI's and look identical.

[CALM Pythons]

Thanks Joe. Ive never had a problem before and Bobby always answered the phone in the past when I've called or called back in a hour. Somethings odd. Im pissed because I turned this guy on, sold him a snake, a stand for a aquarium and had him spend money with them and now his shipment was short and they wont reply about it. This is whyI usually don't recommend people


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[GoingPostal]

I saw a few weird complaints about them lately, I need hides but don't like the new ones as much so have just avoided ordering more and got more cleaner off amazon instead. 2 weeks is a long time to not hear anything back. I'd expect to have my bottle in hand by then.

[CALM Pythons]

I saw a few weird complaints about them lately, I need hides but don't like the new ones as much so have just avoided ordering more and got more cleaner off amazon instead. 2 weeks is a long time to not hear anything back. I'd expect to have my bottle in hand by then.

Yup sent his whole order except the F10. So we called to see why and what the problem was.. this has gone on for the 2nd week without a reply. Bad business i must say. Glad i order my RHP's threw Pro Panel or Id flip out without a reply.


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[andrewross8705]

Also if anyone has another Hide vendor for the same Hides please let me know. There is no excuse for whats gone on after all my calls and messages. In the past they answered the phones. Cant get anything but a machine for 2 weeks now. Im done with them.

Are you referring to the black hides? If so, I order mine from Pangea Reptile when I need supplies for the geckos. They have been fantastic and even sent a mini CHE overnight to me when I didn't ask them to rush it. Shipping is just a few dollars more at most but well worth it and they are great about letting you modify an order up until it's packed.

Link

I would just do a charge back.

This for sure. Make sure you are as detailed as possible when you talk to your bank/credit card company. If you have a Visa card, let me know and I'll help you make sure your claim is submitted correctly so the charge back can't be disputed if RB wants to contest it and still not talk to you.

[CALM Pythons]

Are you referring to the black hides? If so, I order mine from Pangea Reptile when I need supplies for the geckos. They have been fantastic and even sent a mini CHE overnight to me when I didn't ask them to rush it. Shipping is just a few dollars more at most but well worth it and they are great about letting you modify an order up until it's packed.

Link




This for sure. Make sure you are as detailed as possible when you talk to your bank/credit card company. If you have a Visa card, let me know and I'll help you make sure your claim is submitted correctly so the charge back can't be disputed if RB wants to contest it and still not talk to you.

Yes the Black hides are the ones I always get. Thank you.
As far as the Charge Back I hate for it to come to that but even if there are personal problems (as ive had deaths in my fam this year too) I always have calls covered or a message on my VM that says I'll be in touch asap if I'm out if town. So I'm done with them. Thank you for all the chiming in.. Sounds like they are having customer service issues with more than just me.


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