2 month old hatchling never eaten- tips?

[sugarplum22]

Ok let me start by saying these are not my snakes. My snakes are happy and healthy
i work at a Petstore and a lady called in today with this problem( I will explain in a minute) I have never bred snakes before so I've never taken care of hatchlings so I don't know how their care differs so I figured I'd get a second opinion to make sure I help this lady as best as I can.

heres the story: she says she owns 2 adult snakes, she for some reason gave them to a breeder to breed(to each other) and incubate the eggs. In exchange for this he got to keep all the babies except the 2 babies the owners kept. She said they are 2 months old and they have personally had them for about a month. She doesn't know if they've ever shed. She said they have never eaten not even for the "breeder" she has them in a rack set up(something I am also not familiar with, my snakes are in tubs) anyway she says they have a thermostat that is set to 92 but when I asked her what the temp currently was it was reading 94 degrees.
she said they've been removing them from the tubs to feed and they've been offering them live pinkie mice.
I mentioned the "breeder" should never have given them to them without eating and he obviously either gave her no advice or very bad advice)

Heres as what I told her: I said to try to get temps down to 90 and that pinkies were much too small for them. (She was very surprised by this, was also surprised by how small their tubs were, I explained why they do best in small spaces) She is going to bring them in(would prefer she doesn't but she would like me to look at their overall condition and get her set up with appropriate sized feeders) anyway, I told her to pick up a digital scale to weigh them to make sure they don't lose weight.
i told her she's probably going to need small mice(we don't have frozen rats around here at all I'm not sure about live but whoever she gets her feeder mice from doesn't have rats)
i also told her to stop removing them from the enclosure to feed. Told her when she gets home tomorrow to leave them be for a week with no interaction and then try feeding and make sure to really warm up the mouse (105) try making it look "alive" and if they don't take it leave it in overnight to see if they go for it.
told her she might have to try to find rat pups or something too. I would offer her f/t rats but mine are all too big for a hatchling.

anything else I could recommend trying( I plan on mentioning braining the mice if possible as that's worked for me when we've had snakes in the store that go off feed. Anything else to try?
at what point should she try to find someone to assist feed them? Like I said I've never dealt with hatchlings so I know with most snakes assist feeding isn't done u til they really start losing weight but is it different for hatchlings?

She doesn't seem too snake savvy but it sounds like these are not her snakes but she just kind of got stuck with them( mentioned a daughter) I'd offer to take them and try to get them started ( I do know how to assist and force feed if necessary) for her but I work for a corporation and they usually don't like stuff like that but depending on the shape theyre in I might just offer anyway lol.

Any my other tips or things I am not thinking of please let me know!

[bcr229]

Small tubs, think 6 quart, in a quiet room. If she doesn't have a hatchling rack then use latch boxes and cover each with a piece of newspaper or small towel for privacy.

Two tiny hides, one on the warm side and the other on the cool side, both just big enough for a ball python baby to tuck itself into.

87*F heat on the warm side.

Half an inch of aspen bedding.

Water bowl.

Leave them alone for a few days then offer each one a live mouse hopper in its tub just after dusk.

[sugarplum22]

Thank you!
It does sound like they are in 6q tubs from what she was describing, I forgot to add she did mention hides but I'll ask what she has to make sure they are small enough and to make sure she has 2.