My UTH died for my ball python early today, i first noticed when i checked this morning and the turf in her hot hide was cold. I touched my hand to the UTH and it was pretty much room Temp. I'm going to get a new one tomorrow, but does anyone know if Exo Terra does general refunds? The heater is only going on three weeks old and I don't have the original receipt. I have never had a problem like this before so I just didn't think to keep it. Pretty much just want to know if i can save myself a few dollars. Also any suggestions on different brands to use that you have had good experience with?