No word from Boaphile.

[Hrafn]

I've heard of people going a month or two before getting their racks and tanks, but I ordered my cage in October and haven't heard so much of a whisper of reassurance that my order's been processed; I've sent a few emails without reply, tried to call and got no answer, and I'm getting more than a little anxious. I gave Jeff hundreds of dollars and he hasn't even deigned to respond to me. Am I worrying over nothing?

[Borgy76]

6 months is a long time to wait, especially with no updates or even just a simple response. I would start seeing what other options you have to explore. Even though this guy is only 50 miles from me, I would never do business with him after reading and hearing about the hassle that goes along with dealing with him.

[CryHavoc17]

Id keep calling if I were you. I find it odd that you didnt get an answer, every time ive ever called him he has picked up within the first 2 rings

Sent from my SM-G730V using Tapatalk 2

[Pythonfriend]

maybe try calling him from a different number.

[DooLittle]

I've heard this about him. That's why I didn't order my cages from him.

[Wes]

I ordered my first rack from them and will never buy another product from them. Took about 6 months to get my rack and only ever got anyone to pick up the phone one time out of that 6 months. Worst customer service ever.

I also think the pic on their website of the guy standing on the rack is very misleading because there is no way in hell I would stand on mine.

[Stewart_Reptiles]

http://ball-pythons.net/forums/showt...light=boaphile

http://www.faunaclassifieds.com/foru...light=boaphile

http://www.faunaclassifieds.com/foru...ght=jeff+ronne

Communication does not seem to be his strong suit!

[MarkS]

I've got 11 of his racks, 8 of them are nearly 20 years old and still working just fine. He never answers E-mails but he's usually pretty good about answering the phone.

[Toiya55]

I have three cages I bought from him and he NEVER responds to emails. He really needs to take that off of his page as a point of contact. I never heard anything for about a month, not even an invoice or a confirmation except from PayPal that I sent him over a thousand dollars. I had to call multiple times to get him to pick up as he never called back when I left messages. Just keep on him! I don't plan on ever doing business from him again though. The only advantage I happened to have was that he had the cages I needed already prebuilt for a show he did and only used once and he gave me a small discount on taking those instead, so the wait time wasn't ungodly. They showed up with broken pieces inside that held the optional lighting but nothing I couldn't fix myself and it wasn't worth dealing with him again. It is an overall good product (though the only caging system I have owned so far so I can't compare much) but that is a ridiculous wait time even with his building cycles. Unless you have your heart set, I think there are better out there for your money.

[nick654377]

This is why I like animal plastics. Ali is phenominal for customer service. I have 4 cages from animal plastics and I plan on buying more. I needed a t8 4x2 asap. I ordered on Monday called ali and told her I was leaving town Friday and needed the tank asap as I was using a glass tank. she shipped it to me and it normaly takes 2 days shipping to get to me. I had it on my porch Thursday morning when I came home from work. she and their customer service rocks!