Not thrilled with LLL Reptile.

[Mike41793]

I'm writing this review as a general warning to any future LLL customers, it's not intended to be really negative. Just my experience.

On January 26th I purchased a Axanthic Florida Kingsnake from the LLL Reptile booth at the Manchester, New Hampshire Expo. She was in shed when I got her. I took her home and she went in my 6qt baby ball python rack. She had shredded newspaper substrate, a small water dish, and a hot spot of 90degrees. She shed a couple days after I got her and then ate a f/t pinky mouse day or two after that. On February 5th I found her dead in her tub. I'm not sure how rigor mortis works with snakes but she wasn't fully stiff so I'm assuming she had passed relatively soon to when I found her.

I emailed LLL Reptile explaining what had happened and that the snake had died after only 10 days in my care. The woman who responded was very nice and said that it was their policy to only offer a 24hr guarantee on animals bought at expos. She said in the email " Typically, if a snake is having health issues of concern, it won't want to eat.:cens0r: The fact that your snake shed normally then ate indicates it was feeling fine for at least a few days after you got it home." but then later in the email says " I'm really sorry to hear that your snake died, especially since it seems like it happened rather suddenly and without warning." Now, I'm not trying to be a jerk, but that seems awfully contradictory to me. "your snake sounds like it was healthy for the first few days, then died suddenly." Well, if it was fine for the first few days and then died rather suddenly, how could it have picked up something in my care?

I'm not really trying to trash LLL Reptile and this is why I didn't title the thread as a negative review, I'm just not thrilled with them. I've kept ball pythons for almost seven years now and this was my first new species besides them that I've kept. I'm not trying to sound all high and mighty but combining my experience with snakes and the fact that EVERYONE I talked to praised the hardiness of kings really makes me believe that there was something wrong with the snake before I got it. There's no way I can prove that though, so that's why I'm not attacking them. I was offered a discount on another snake but I'm not really interested in that. I'm glad it was only $50 because if this purchase had been a lot more I would be a lot more frustrated.

Anyways, just thought I'd write this to let everyone know my experience.

Thanks for taking the time to read,

Mike

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