Reptile basics

[ironpython]

Does anyone know if RB is open on weekends? I placed an order on line for some rodent watering supplies and PayPal sent the payment but I must have done something wrong with RB because I haven't received any type of notification from them and I paid extra for upgraded shipping.

1.1 pastels, 1.0 lesser, 0.1 het blurry, 0.1 spider, 1.1 norm. 0.1 dinker,

[jcoylesr76]

Does anyone know if RB is open on weekends? I placed an order on line for some rodent watering supplies and PayPal sent the payment but I must have done something wrong with RB because I haven't received any type of notification from them and I paid extra for upgraded shipping.

1.1 pastels, 1.0 lesser, 0.1 het blurry, 0.1 spider, 1.1 norm. 0.1 dinker,

no clue to be honest, i tried contacting them with a pricing quote 2 months ago and have yet to get a reply from them.

[Aes_Sidhe]

That's Strange Because Rich usually responds Immediately... I always getting response same day if i use Questionnaire on RBI web page .. and never had issue with order either...

Only one thing comming to mind.. he could be attending show so is possible that is a delay with communique....

[TheSnakeGuy]

I've ordered from them on friday. Didn't get correspondence until the following monday. Patience.

[PitOnTheProwl]

I have never tried to contact them on the weekend but I know I always get my shipments in a couple days from them.
Emails and phone calls have always been quick as well.

[PitOnTheProwl]

no clue to be honest, i tried contacting them with a pricing quote 2 months ago and have yet to get a reply from them.

you might try again but some how I find it hard to believe that Rich hasn't contacted you unless you sent an email that went to the spam folder.

[arialmt]

I emailed RB on a weekend expecting a replay sometime after Monday AM. To my surprise Rich responded within a couple of hours. It wasn't even anything real important.

[ironpython]

I've done businesss with him before and got quick response. I'm sure either I'm doing something wrong or he is busy. I'm sure he has a life too. What ever the issue I'm sure it will be handled. I might have done something wrong on my smart phone.

1.1 pastels, 1.0 lesser, 0.1 het blurry, 0.1 spider, 1.1 norm. 0.1 dinker,

[jcoylesr76]

you might try again but some how I find it hard to believe that Rich hasn't contacted you unless you sent an email that went to the spam folder.

i would hope it didn't go to a spam folder, was a pretty pricey order i was inquiring about. i am not worried or trying to bad mouth them in anyway.

[BHReptiles]

That's Strange Because Rich usually responds Immediately... I always getting response same day if i use Questionnaire on RBI web page .. and never had issue with order either...

Only one thing comming to mind.. he could be attending show so is possible that is a delay with communique....

I agree with this. I called Rich several times about my racks before I ordered them and he was very timely in his responses on the phone and through the questionnaire thing. It wouldn't surprise me if he's at a show. I would send another message to be sure.