400 rats ordered from loxahatchee Rodents were shipped to me on Tuesday. Wednesday the tracking stopped updating in Orlando. Friday shipment is due in. Friday evening no shipment called FedEx here is what they said...

"Sir the tracking label fell off your box at the Orlando distribution center and we were unable to locate it. We opened the box for a possible packing list for additional information but found dead rats that were thawed and smelling. We were forced to destroy your package. You can call your seller to have them take care of you as FedEx is not liable in this case"

Sent an email to loxahatchee since they do not list nor give a phone number even in their Paypal statements and invoice. Notified them on Friday evening what had happened and received zero word from the company. After paying $107 just in shipping charges I am quite disturbed with the way FedEx treated the situation and the complete lack of common knowledge to check tracking records to see what was scanned in that office to try and deduce what package it was. On top of that learning what the tracking number was early on that morning and not calling the customer , myself, was another rough move.

Next time you order rodents. Beware in Florida something is certainly off about that hub and the way the situation was handled. As of today still no response from loxahatchee. Luckily to say the least I paid via PayPal and credit card both offering buyer protection. So ill open a ticket tomorrow evening should I not get a reply by this time.

Just ranting and Informing

Cheers