Advice Needed

[MasonC2K]

So I have had a recent transaction take a southward direction. I will leave the other party unnamed as of now because we are trying to work things out.

The gist of the issue is that he claims the snake came "infested with mites" and "obviously" does not have the genetics it was sold as.

The first issue with the mites I am starting to doubt because no other snake in the area of where this one was kept had any. This includes my Pewter Albino which was right next to it. We have looked in the snake bags and found none.

As for the genetics, I have been relying on the eyes of others to nail the genetics down. People have looked at pics and a couple have even personally viewed this animal and labeled it as such. Even this person requested pics and I sent them and he accepted what it was based on pics.

So I am trying to work with this person to make things right. So while I don't want this guy PO'd at me since he seems to think I've tricked him in some way at the same time I don't want to be tricked either.

So any advice here is appreciated.

Thanks.

As a side note, I think from now on I will take a video of the boxing so there is no question of whether or not mites were present at shipment.

[Kinra]

I have a few questions:

1.) Are you now or have you at any point treated for mites?

2.) Has this person seen any mites or is the snake just sitting in the water bowl a lot?

3.) Do you have any pictures of the snake you sold?

4.) What was it sold as and what does this person think it is?

It seems to me like someone might be trying to scam you. If you are 100% sure nothing in your collection has mites then tell them so, but maybe offer to buy them a can of PAM. I would also search the BOI and see if anyone has had similar problems with this buyer before.

[Wes]

The Enchi girl I got from you is doing great and is mite free and I know she was pretty close to the Pewter Albino. I think this person may be trying to con you into giving him some of his money back. I know I am not the best at picking out morphs but you showed me a good bit of what you had and they all seemed to be good examples of what you said they were.

[MasonC2K]

1.) Are you now or have you at any point treated for mites?

My adults have had mites before and were treated. I have yet to see a baby with mites. I pre-treat the substrate with PAM as a preventative.

2.) Has this person seen any mites or is the snake just sitting in the water bowl a lot?

They make it sound like they visually see them crawling on the animal. The word "infested" is pretty strong.

3.) Do you have any pictures of the snake you sold?

I do but they are at home.

4.) What was it sold as and what does this person think it is?

Albino Pastel is what I had it as. He thinks it is a regular Albino.

[Kinra]

Mites on an albino would be pretty hard to miss. In this situation it seems more like something they already had might have given the snake mites and the mites just stand out more on the albino. At most I would offer to buy them a can of PAM. Mites aren't that big of a deal and it doesn't sound like they came from you.

As for the albino vs albino pastel debate. I don't have experience with either and I have trouble telling them apart from pictures, I believe most of the difference is in the head pattern. This really sounds like someone who is trying to scam you and I am willing to bet that if it made it to the BOI they would probably come out as the bad guy.

[arialmt]

Very interesting. Social engineering is an increasing problem for merchants of all types. Hopefully this not the case and your just dealing with a misunderstanding. I've been the angry customer that was wrong, not over a snake, but wrong about the true facts.

[zues]

Well I am the other party and have no problem being named. I bought what was said to be an albino pastel. Yes I did receive pictures but they were not the best quality. That being said the pastel albino is really hard to capture in pics. After receiving the animal and it not being what I expected I searched the OP past posts and even he questioned the genetics in one of his posts back in July. As far as the mites go I see no way an albino animal can be shipped and without noticing little black dots. It's not like I had the animal for days or even hours before notifying the OP of the issues. I messaged him with in minutes of signing for the package. BTW Chris if you are going to bring our issue to a public forum let me know so I can give my side as well.

Here is a post the OP made about the exact sanke we are talking about back in July

Or maybe it's just a normal Albino? I am looking at the pics on WOBPs. They are so confusing. It doesn't look like our Albino at all. Ours has no alien heads at all. But some of the pics at WOBP do. And so do the pics or the Pastel and CInny. But the Pastel has nearly a solid yellow head. But those are of adult snakes. So any assistance is most helpful.
Last edited by MasonC2K; 07-06-2012 at 10:47 AM.

Here is a video of the mites I made for the OP
http://www.youtube.com/watch?v=AXEpDK6TPac

[zues]

Sorry if you think infested in a strong word but an animal with multiple live mites on it is infested in my book.

You are more than welcome to search the BOI for me. My name is Clay Rhodes. Screen names I use are either Zues or Zues9mm. Email address is Zues9mm@aol.com.

[coldbloodaddict]

From the video it looks like a regular Albino...A Pastel Albino will have a white head with no color...Feel free to post more pics of the head...

[MasonC2K]

BTW Chris if you are going to bring our issue to a public forum let me know so I can give my side as well.

Well, I figured you would have saw it and chimed in if you felt the need. I saw the video and I did see some of the mites so I won't argue that. We still don't see any in the rack so I am not sure where that snake got them unless it just starting with that one and had yet to spread but I am going to swap all the substrate out this weekend as a preventative. I have learned a lot of things the hard way with this. Like to look under scales. I always just look for moving black dots on the surface.