Shipping Delay - Ship your reptiles

[sargradreptiles]

I ordered a female mojave hatchling to be shipped using SYR, and to be delivered by 10:30am today. Unfortunately, it didn't arrive, and when I called FedEx I was told there was a mechanical error with the plane and it won't be delivered until tomorrow. Well, I had ordered for today because I can't be home to pick it up tomorrow, so I had to ask the local facility to hold onto it until I can pick it up in the evening. By that time she will have been in the shipping box for over 50 hours and I am very worried she wont survive. I have been told she is in a "climate controlled" room in Memphis, and the woman at the local FedEx Express said she would keep the box in her office tomorrow, so hopefully it won't overheat, but she probably will be in air conditioned rooms for a long time (and might be subjected to extreme heat as well). The package is insured for the amount I paid, but I am very worried for the snake.

Has anyone ever had their ball python(s) subjected to cold for several days? Maybe a power outage or similar shipping error? How have they fared?

Thanks,
-Andy

[Annarose15]

Most air conditioned rooms aren't going to be getting below 75deg this time of year. Overheating is a much faster killer than a day or two without a hot spot. I think your girl will be fine.

[Daybreaker]

Not cold, but one of my boas I got early last year got stuck in Phoenix (early summer time) for an extra day due to the whole facility having technical issues. He survived just fine but I was very worried too!

[Stewart_Reptiles]

Shipping delay is really a FedEx issue at this time of the year I would not worry about the animal being cold, if it remains in a temp controlled room and the animal was package well it should be fine.

It's rare but it happens, I assume your snake was ship from GA?

Reason I asked is I shipped 2 animals yesterday and the one that was en route to Memphis was delayed due to a mechanical issues.

Not much you can do but wait and see, and I am sure if you bought your snake from someone reputable they are already aware of the issue and will do the right thing should the animal not make it.

Hopefully it will be just find, it's nerve wracking but it's one of those thing no one has control over.

[sargradreptiles]

Thanks for your replies, I have spoken with people at all of the facilities where the package is/will be to make sure that the package is kept in the air-conditioning. So I am hopeful. The person I bought the snake from has been great during this ordeal, but I am still worried and was just seeking some peace of mind in hearing from others that she will probably be okay.

Shipment was from Washington state, too NY.

-Andy

[Robyn@SYR]

If the animal was well packaged, it should be fine through the delay.

As a ShipYourReptiles shipment, have the shipper contact Andy@SYR and inquire about the status, if they have not already. If the package was insured you would also be covered for On-Time and Live Arrival, which means the shipping fee would be refunded, at least. If it was insured.

Best of luck!

[Kingofspades]

I had a package get lost with DHL that had a female adult and 4 babies.
Showed up 4 days late...all the snakes were fine.

(And boy did that one piss me off. DHL sucked. I am not sure why anyone used them...)

[HerpIsAhobby]

I've had this problem with fedex before. Both times they were delayed in Memphis and both times the animals got to me the next day fine.