There are a few people in Rockford, IL that own a pet store and offer "vet services" though not actually having any schooling or experience being a vet. Though the lady claims to be a vet I would find someone else! Someone took their macaw to them wanting its beak trimmed and she said she could do it. The bird was a special needs bird I guess so he needed to be held down. Well the lady who owned him thought they were taking too long with him and told them to stop because it looked stress and they said no hes fine. Well the lady went in and her macaw was dead! The owner said it was a heart attack..........wow........The owner left the bird in its cage after the pet store lady handed him to her like that....she went and grabbed her husband and came back and they had already threw the body under some trash in the dumpster and locked the cage in their truck!!! I would be sooo POed...but also reading more comments about them someone said they are stingy filthy mean people who offer no sympathy towards any owners that have had their pets killed by them not even a sorry! There was also a lady who brought her 6 month old quaker to get his beak trimmed and the same thing happened!! But this time the pet store guy did it then tossed the body on the counter saying "oh hes gone"! Really as soon as I find the link I will post it this is so freaking horrible they need shut down they have had multiple things happen in the past few years and they need stopped. How can I stop them who do I report them to?