Well yesterday I had to replace the beck strip of flexxwatt on my CB70. Something was wrong with it and it wasn't heating up properly. So I gave Rich(Reptile Basics) a call and he stayed on the phone with me for about 30 minutes as he guided me through it , I had to put the phone down several times, for anyone that hasn't done this it is a very tedious job. Just for all the people who have yet to do business with Rich he is a great guy and I can't wait to do business with him again .