I need to get this off my chest in another form, cuz I think everyone around me has heard this story about 2 times and they're already tired of the stupidity Verizon is pulling.

So about 4 weeks ago, we found out Verizon was charging us a subscription for Bejeweled when I purchased Unlimited and it clearly said that on my phone. We go in, they "fix" it and while we're in there they put new software on my LG Voyager (which has been discontinued). They say it'll only take a few mins, then a few mins later they say it'll be done in 30 mins. So we leave, go eat lunch (and we're slow eaters) and walked around a new shopping area. Probly took about 1-1.5 hours. We go back to Verizon and it's not done, they say it's going to take a couple hours. We just decided to leave it there overnight since it was already 5:00 pm.

The next day I call before I go in to make sure that it's done, and they tell me "Yeah, it's done but we have to get you a new one because it's stuck on roaming and it's not supposed to do that" I'm thinking "Sweet! A new phone!!"

I get the "new" phone, take it in, they transfer all my contacts, music, pictures and videos. Bring me the phone and say "Um, we're going to have to order you a new one because your external screen isn't working" *sigh* Ok. What else can I say?

I get the new one, and I went in there yesterday to get all my stuff transferred. She tells me they can't transfer all my pictures, videos, and music because her manager has been telling them not to... Even though the person just did it like two weeks ago! Takes the phone, backs up my contacts online and says "Hm... The screen isn't working..." After she's calibrated it 4 times. So, needless to say, I'm getting another one. After the 4th one they have to give me a new different model... Thank god. And I left there with no contacts on my phone, and had to figure out how to fix that by myself later. She did show my how to transfer pictures by myself though, which was easier than having them do it.

On top of all of that, they tell me that if the phones aren't sent back in 10 day our account gets charged. They didn't tell me that the first time. AND Fed Ex is really annoying with getting this phone to me! I just missed one today, by 20 mins. The girl didn't say for certain she was going to overnight it, she just said she'd "try" ...Who knows what that means in Verizon language.

Seriously, after this whole ordeal, I'm very tempted to take my business to AT&T.

And I think they're still charging me for bejeweled, but I can't check cuz my Verizon is "unavailable at this time, please try again later"