I would like as many opinions on this as possible so please read and reply.

I recently took a deposit on one of the babies I produced this year to someone I know decently well. They were making payments on it and everything and they get it down to $25 owed and decide that they no longer want it. I offered to put the money they had paid me towards a different animal or feeders or anything else that I had for sale really and they just wanted their money back. Now when I sell someone a snake or anything for that matter I have a no refund policy that states " I will not refund any money exchanged for the sale of _______________ under any circumstances unless 1. The animal is sick as a result of my own fault, actions or lack of actions. Then I will gladly receive the animal and take it to my vet at my expense and if found to be as a result of any fault of my own then I will give a full refund plus 50% of purchase price. Or 2. I do not produce what you were wanting to purchase. And 3. The animal sold to you was misrepresented in any way shape or form i.e. I sold you a high white spider but sent you a low white spider.

Now to where I need opinions. Do you think this is a good policy to have and if you purchased a snake from me knowing that policy that was verbally given to you prior to any exchange of money or talk of pricing and then given in writing after down payment is received would you attempt to get a refund because you no longer want the animal?

The reason I was given that they no longer want it is because they can not afford to feed it for a few months so I even offered free feeders for 6 months and a free 10gallon set up.

Thank you in advance
Tom