Electrical problems with my Helix thermostat/Flexwatt

[Ginevive]

I am having a bear of an issue, and was wondering if you could help. I have always used my Helix proportional t-stat with FWatt; all the way from my 9tub rack, to my now one-tub setup.

It has stopped working. I came home last week to a cold FW. the probe was in place right between the tub and FW, as normal. The thermostat had the right degree on it. And there was a faint buzzing sound emitting from the whole thing. I immediately unplugged it.. I am actually scared to plug it in, and am using a backup UTH/rheo; not ideal.

What on earth??! I did notice a small area of the cord (that goes into the wall) is exposed. My mom's cat might have chewed it; maybe the bed rolled over it when I moved things. Not sure; do you have any idea what is going on?

There's just the one piece of Flexwatt now, since I only have one tub/snake. It is on a metal "utility" shelf; could this matter? Luckily the room was pretty warm that day (around 75 degrees) and my snake has no ill effects.

[A.VinczeBPs]

Sounds like you have a broken one. Buy a new one. Nothing else sounds like a problem.
I suggest using whatever works right now, buying a new one, and then plug everything back in.

It sucks, but things break sometimes.

[snakesRkewl]

Maybe the metal clips on the flexwatt came into contact with the metal shelf causing a short and frying the t-stat?

[jjmitchell]

dunno, I work on electric motors and such for a living... If you had an ohm meterk even a volt meter I could probably help you trouble shoot it.... but thats not something that most people have laying around as my digital meter for work cost me like 400 bucks but from what you are saying the buzzing noise coming from the box, I serously doubt that the cord has anything to do with it probably interna;. Was the thermostat plugged into a line with a GFI?

[Ginevive]

It was not. I feel bad about it now, and I am pretty bummed because this tstat was expensive. Time to buy a new one, I guess. I will see if my husband has an ohm meter in his tools though; he might, or his friend might.

[muddoc]

Under no circumstances should you buy a new one. Send this one back to Jeff at Helix Controls. Give Jeff a call and let him know you are sending it. He can fix it for much less than the cost of a new one. Look him up at www.helixcontrols.com .

I can't tell what is wrong from your description, but I think the rheostat will work fine until you can get it repaired.

Hope that helps,