hey all, we have our balls tanks setup like we thought it should be and how we read it should be....but to be told today that we weren't doing it right. We have zoo med heat pads under the tank to create the warm side, using aspen shavings, and have a hide on the warm side. also have one on the cool side a water bowl and several logs for Bella to roam around on. we also have ivey leaves and vine in there as well. thought this was correct. we called zoo med today because the heating pad isn't working like it should part of it heats up while the other part doesn't so we wanted to ask them about it. they told us that we shouldn't be using aspen shavings, and there shouldn't be a hide on the warm side. do they not know what they are talking about or are we actually doing it wrong??? though everywhere we read told us to do it the way we are.
please help