CHE problem.

[Bright202]

I currently set up a new tank for me ball python, I want a display tank. I got a CHE today, and I plug it in, and it does not work. No heat at all is coming off. Although when I first plugged it in. It went on for a bit. I just tested it. So I unplugged it. Now it doesn't want to work. Anyone wanna help me out please?

[Ekama Exotics]

CHE's take some time to heat up. I'd let it sit for maybe five minutes... if it's still not working, I'd take it back and get a new one. They generally last for 2-3 years.

[dr del]

Hi,

What kind of socket/ poower connection does it have? Could you test the socket with a light bulb for example?

What kind of thermostat do you have it connected to?


dr del

[Bright202]

I bought it from the expo today.

And it's not connected to a thermostat. Do I need one?
And I tested the socket on a light bulb. Works fine.

[dr del]

Hi,

Well there should be instructions etc with the one you bought but I know the ones I'm using can get to 700c unregulated so I always use thermostats on ceramics.


dr del

[Bright202]

Hmm. It just says I need a "clamp lamp"
The lasy at the show said normal heat lamps work fine.
Unless I got ripped off...

[Ekama Exotics]

The CHE should have instructions on the box it came in... generally they suggest you use their brand of clamp lamp.

I know you tested the socket, but have you tested the actual lamp... maybe there's a flaw in the cord somewhere?

I know you got it at an expo, but if it's still open, I'd take it back. Did you get a receipt? It should have the seller's info if you can't get back into the expo. Maybe you could contact them and get a replacement?

[Bright202]

I live 2 hours away from the expo and I'm also not too sure who the vendor was.. I'll look into it. And also I know the lamp works. Theres a light in it right now.

[Ekama Exotics]

sounds like you just got a bad CHE... bummer. hope everything works out for ya.

[Bright202]

sounds like you just got a bad CHE... bummer. hope everything works out for ya.

Ahhh, that sucks there is however a 2 year warren tee. Looks like I'll send it in...