Vote for BP.Net for the 2013 Forum of the Year! Click here for more info.

» Site Navigation

» Home
 > FAQ

» Online Users: 2,909

2 members and 2,907 guests
Most users ever online was 6,337, 01-24-2020 at 04:30 AM.

» Today's Birthdays

None

» Stats

Members: 75,031
Threads: 248,489
Posts: 2,568,441
Top Poster: JLC (31,651)
Welcome to our newest member, isismomma
Page 3 of 3 FirstFirst 123
Results 21 to 24 of 24
  1. #21
    Registered User obsesssedsnakemom's Avatar
    Join Date
    07-17-2021
    Posts
    28
    Thanks
    15
    Thanked 11 Times in 7 Posts

    Re: Stanley Ordonez / SOS Amador

    Quote Originally Posted by bcr229 View Post
    Hi,

    I don't know if you're on Facebook but there are two Inquiry/Feedback groups that I read regularly where you can share this info. "FBI - Feedback and Inquiry" is one of them, and the other is "Herp Industry FBI: The Good, The Bad, The Truth". Both require proof (e.g. screen shots) to create a post so people can't make unfounded accusations.

    Also if MM really did delete your negative feedback from the seller then that also should be stated, as a lot of buyers rely on the feedback when deciding to make a purchase.

    You can also post a review on FaunaClassifieds.com but only as a response/reply to an ad that this seller creates, not as its own original post, and he hasn't posted an ad there in six years.

    At least you got a refund. So sorry this happened though!

    bcr229
    They haven’t responded to my email yet but I’m thinking it was because I was a bit heated in my negative review…I am in one of those pages and I did post it there. Just requested to join the other page as well. Thank you so much!

  2. #22
    Registered User morphmarket's Avatar
    Join Date
    09-08-2021
    Posts
    2
    Thanks
    1
    Thanked 7 Times in 2 Posts

    Re: Do not purchase from this person!

    All credible ratings/review forums need to hear both sides of a matter.

    MorphMarket thoroughly reviewed both sides of this case based on all the evidence that was provided by both the buyer and the seller. We did this as we do with all disputes according to our published moderation policy. We found in the buyer's favor ONLY because the seller had already promised, in writing, to issue a full refund upon receiving the animal back and did not put any conditions on that promise. We did not find in the buyer's favor because we thought the seller was at fault or a bad guy.

    The seller provided three very clear videos, the first of which they posted on YouTube, the same one the OP showed: https://www.youtube.com/watch?v=WtqBYhepHu0

    This video was taken as soon as they received the animal back and shows zero signs of RI distress. Upon our request for more information, including the true weight of the animal and a look at its belly, the seller sent two more new video files with the day's date mentioned in them. They weren't "old" videos. One shows the animal being carefully weighed in a quality analog scale in a way that no one could accuse them of any "funny business." The weight showed 3500g. The second showed a perfectly clean and healthy belly from nose tip to tail. It is clearly the same animal as the buyer had received. In neither of those other two videos did the snake display any hints of RI symptoms, nor did it show any signs of being distressed in any way. The seller's facilities, as seen in the videos, are clean, orderly, and well maintained.

    The buyer immediately assumed the seller was a bad guy deliberately selling sick and underweight animals. The seller immediately assumed the buyer was lying about the animal's condition when he received it back and it showed no signs of illness. We chose to view this dispute from both sides and give both parties the benefit of the doubt. The buyer truly believed they received a sick animal. They did send pictures of a red and irritated looking belly. They did not send any images or videos showing RI symptoms or weight. We don't believe the buyer sent the animal back due to "buyer's remorse". But we also don't believe the seller knowingly sent out a sick animal and lied about its weight.

    The buyer's negative review was removed because it accused the seller of deliberately acting negligently and lying about their animals. The seller proved to our satisfaction that this was not true in any way.

    These cases are rarely simple and clear-cut. In this case, we don't believe either party acted out of bad faith, but each believed sincerely that the other did. We did explain that when we told the buyer of our ruling, but they chose not to share that portion of the email they quoted.

    It's quite probable that people will still have questions about this, and opinions to give. Unfortunately, there are other cases on our docket and much work to be done helping other people. This one has been settled and we can't devote any more time to it. We wish nothing but the best to the buyer and the seller.

  3. The Following 4 Users Say Thank You to morphmarket For This Useful Post:

    asplundii (09-10-2021),AutumnVanilla (09-09-2021),KMG (09-08-2021),obsesssedsnakemom (09-08-2021)

  4. #23
    Registered User obsesssedsnakemom's Avatar
    Join Date
    07-17-2021
    Posts
    28
    Thanks
    15
    Thanked 11 Times in 7 Posts

    Re: Do not purchase from this person!

    Quote Originally Posted by morphmarket View Post
    All credible ratings/review forums need to hear both sides of a matter.

    MorphMarket thoroughly reviewed both sides of this case based on all the evidence that was provided by both the buyer and the seller. We did this as we do with all disputes according to our published moderation policy. We found in the buyer's favor ONLY because the seller had already promised, in writing, to issue a full refund upon receiving the animal back and did not put any conditions on that promise. We did not find in the buyer's favor because we thought the seller was at fault or a bad guy.

    The seller provided three very clear videos, the first of which they posted on YouTube, the same one the OP showed: https://www.youtube.com/watch?v=WtqBYhepHu0

    This video was taken as soon as they received the animal back and shows zero signs of RI distress. Upon our request for more information, including the true weight of the animal and a look at its belly, the seller sent two more new video files with the day's date mentioned in them. They weren't "old" videos. One shows the animal being carefully weighed in a quality analog scale in a way that no one could accuse them of any "funny business." The weight showed 3500g. The second showed a perfectly clean and healthy belly from nose tip to tail. It is clearly the same animal as the buyer had received. In neither of those other two videos did the snake display any hints of RI symptoms, nor did it show any signs of being distressed in any way. The seller's facilities, as seen in the videos, are clean, orderly, and well maintained.

    The buyer immediately assumed the seller was a bad guy deliberately selling sick and underweight animals. The seller immediately assumed the buyer was lying about the animal's condition when he received it back and it showed no signs of illness. We chose to view this dispute from both sides and give both parties the benefit of the doubt. The buyer truly believed they received a sick animal. They did send pictures of a red and irritated looking belly. They did not send any images or videos showing RI symptoms or weight. We don't believe the buyer sent the animal back due to "buyer's remorse". But we also don't believe the seller knowingly sent out a sick animal and lied about its weight.

    The buyer's negative review was removed because it accused the seller of deliberately acting negligently and lying about their animals. The seller proved to our satisfaction that this was not true in any way.

    These cases are rarely simple and clear-cut. In this case, we don't believe either party acted out of bad faith, but each believed sincerely that the other did. We did explain that when we told the buyer of our ruling, but they chose not to share that portion of the email they quoted.

    It's quite probable that people will still have questions about this, and opinions to give. Unfortunately, there are other cases on our docket and much work to be done helping other people. This one has been settled and we can't devote any more time to it. We wish nothing but the best to the buyer and the seller.
    I really appreciate this explanation. As happy as we are to hear that you received videos from him that showed she’s as healthy as he says, we’ve learned our lesson to also record as much. We’ve recently read things about snakes “bubbling” for various reasons but we panicked immediately in fear for our collection. We’ve never had an issues purchasing through MM and after this incident, I’m confident that if there is ever any other issues, it will be taken care of appropriately. Thank you for taking the time to address the issue. Our only regret is that we weren’t able to keep that beautiful leopard.

  5. #24
    Bogertophis's Avatar
    Join Date
    04-28-2018
    Location
    USA
    Posts
    20,182
    Thanks
    28,081
    Thanked 19,739 Times in 11,797 Posts
    And I appreciate both the even-handed explanation from MM and especially your response, obsessedsnakemom, despite your obvious disappointment after the stressful outcome of this incident. We all learn from our mistakes, life isn't perfect, & keeping the communications on an adult level here (rather than emotional) really helps all concerned.
    Rudeness is the weak man's imitation of strength.
    Eric Hoffer (1902 - 1983)

  6. The Following 4 Users Say Thank You to Bogertophis For This Useful Post:

    asplundii (09-10-2021),AutumnVanilla (09-09-2021),Hugsplox (09-09-2021),obsesssedsnakemom (09-09-2021)

Page 3 of 3 FirstFirst 123

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Powered by vBadvanced CMPS v4.2.1