Vote for BP.Net for the 2013 Forum of the Year! Click here for more info.

» Site Navigation

» Home
 > FAQ


» Today's Birthdays

» Stats

Members: 64,631
Threads: 239,086
Posts: 2,483,906
Top Poster: JLC (31,652)
Welcome to our newest member, jerseabeth
Results 1 to 3 of 3
  1. #1
    Registered User
    Join Date
    03-06-2019
    Posts
    24
    Thanks
    9
    Thanked 21 Times in 10 Posts
    Images: 10

    VE 80w RHP dead on arrival?

    I bought a VE 80W RHP from Reptile Basics back in March. I got my AP cage yesterday so I just now opened the RHP and it will not heat up at all. I checked the power cord and it has 120v. Any suggestions?

  2. #2
    Registered User Bogertophis's Avatar
    Join Date
    04-28-2018
    Location
    USA
    Posts
    7,685
    Thanks
    10,637
    Thanked 5,962 Times in 3,790 Posts
    Contact Reptile Basics for a return/replacement.
    Many friends in low places...

    The only alternative to co-existence is co-destruction.
    Jawaharlal Nehru.....Indian politician (1889 - 1964)


  3. The Following User Says Thank You to Bogertophis For This Useful Post:

    fadingdaylight (06-12-2019)

  4. #3
    Registered User
    Join Date
    03-06-2019
    Posts
    24
    Thanks
    9
    Thanked 21 Times in 10 Posts
    Images: 10
    I contacted Reptile Basics last night. They responded back as soon as they started work today. After a few emails making sure it was in fact broken I already have my return label and another RHP is on the way.

    Customer service is 100%, and it wasnt a problem that I made the purchase a few months ago. They just earned my business for all future reptile needs. Thanks guys!

  5. The Following User Says Thank You to GoatBoy For This Useful Post:

    Craiga 01453 (06-12-2019)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Powered by vBadvanced CMPS v4.2.1