I totally agree. All this was preventable...this dog could still have served as an ESA with a muzzle on. Needs to be a law, unfortunately, because uneducated owners
are actually the cause. Planes are frightening for dogs, whose hearing is far more acute, & it wouldn't surprise me if there are sounds that hurt their ears, causing them to
panic & misbehave, especially when you put them in cramped quarters with so many strangers...it's a sensory over-load.