TGR racks

[Prognathodon]

If you know somebody that does electronic tinkering, you could ask them to do a soldered or crimp-type connector on it. There are a few different safe ways to make the connection that are quick and easy if you have the materials and skills. I’d be happy to do it, but Chicago-Detroit is a long haul for the job.

Note, I agree that the company *should* be making this right, and understand that its not a job you want to do. But from what I’ve read on the BOI thread I’m not holding my breath, so offering other options to get it corrected.


Sent from my iPad using Tapatalk Pro

[L.West]

I've only got $60.00 bucks wrapped into this nightmare transaction so I am not too concerned. Its just the principle of the whole thing. I hate untrustworthy companys. Get your money and run.

[zina10]

If you know somebody that does electronic tinkering, you could ask them to do a soldered or crimp-type connector on it. There are a few different safe ways to make the connection that are quick and easy if you have the materials and skills. I’d be happy to do it, but Chicago-Detroit is a long haul for the job.

Note, I agree that the company *should* be making this right, and understand that its not a job you want to do. But from what I’ve read on the BOI thread I’m not holding my breath, so offering other options to get it corrected.


Sent from my iPad using Tapatalk Pro

I could do that, but currently I still have 4 hatchlings in that rack, and I don't want to tinker with it until its empty. Won't be long, though..

I have actually installed heat tape before, years ago, on a hatchling rack I built for a surprise clutch from a rescue BP. (never again, turned out super heavy out of melamine)

Back then I ordered flexwatt heat tape, but the order arrived with all the needed connectors and cables, so everything was on hand, just needed to be cut, connected, taped and installed.

If I were to "re-do" this rack, I would order flexwatt heat tape, the connectors and start from scratch. I previously decided to go with a different hatchling rack for next time around, though, so I don't want to tinker with that one. I'll just give it away.

Nonetheless, I still expect a reply from that company. I expect a explanation and a offer of some sort, even if its just written support on how to fix this. This is seriously shoddy workmanship in one of the crucial components. The risk of fire or the lives of the hatchlings is at stake.

If I cannot even get some kind of decent communication regarding this issue, I will never have a positive word to say about this company again. Like I've said before, mistakes happen, but its how you take care of them that matters.

So far I'm not impressed. They could have at least acknowledged my message. I messaged respectfully and not in a accusing tone. So far, not even a "received your message, we will get back to you" or anything.

Will go back to "tried and true" Boaphile racks.

[L.West]

They do not respond - which is why I posted on here. Got fed up with being ignored. Shame on them.

[zina10]

They do not respond - which is why I posted on here. Got fed up with being ignored. Shame on them.

Did you or anyone post or update on Faunaclassifieds or FBI ? Seems like that is the only way to get a response out of someone sometimes, sadly enough.

I saw the post on faunaclassifieds, but seems it just fizzled out.

The least they should do is to advise people how they used to (up until recently) connect the heat tape and give people the instructions on how to fix it.

Instead, on their website it mentions that they connect the heat tape the correct way. Doesn't say they only just began doing that, though. So people may think they own a correctly wired one, when they don't.

Just seems very wrong and very uncaring.

I have noticed that the tape has begun to separate already, that is with me not even touching that rack since its been running, other then pulling tubs in and out and checking temps. Its only a matter of time before the tape separates enough for the slightest tug pulling the connection apart..

[L.West]

I have not posted on Fauna - I don't even belong to that site.

Your rack situation is scaring me - You better shut that down sooner than later. I have a very high anxiety when it comes to any sort of fire especially an electrical fire.

[zina10]

I have not posted on Fauna - I don't even belong to that site.

Your rack situation is scaring me - You better shut that down sooner than later. I have a very high anxiety when it comes to any sort of fire especially an electrical fire.

I checked all the connections and pushed the tape together firmly again. I'm placing 2 of the hatchlings soon and the other 2 will move into my adult rack, which can hold different sized tubs.

Still waiting to hear back from them...not holding my breath, though.

[zina10]

I hear crickets...


Not one word for them. Guess its not a big surprise, but disappointing nonetheless..

[L.West]

Zina, I assume you never heard back from TGR. I finally reached out to Reptile Basics about my concerns with my rack. They were so helpful. Because I am a long term customer of theirs - they immediately wired me up some new flexwatt and shipped it to me at no charge whatsoever.

Reptile Basics is awesome.

[zina10]

No..Not a word from them. I even posted on the FBI page. I didn't make my own thread, but resurrected another one. Lots of people posted, incl. TGR. They made excuses for their method and said they tested it. They also said they would message me privately. Never did.

I'm done with them. I can excuse mistakes. But it's how you handle them that is important. To ignore my message to them completely AND to publicly say they will get in touch with me ( on the FBI thread) and then not do it. You are out.

I never expected compensation. I did expect them to at least get in touch with me.

I sold the rack, half price even though practically new. Full disclosure.

Getting a boaphile hatchling rack when I start breeding again.


Sent from my iPhone using Tapatalk