Reptile Basics.

[Craiga 01453]

Sounds like people use a good customers kindness for weakness to me Craig!


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You may be right. I look at customer service as a HUGE part of a business and will often choose to pay that little bit extra to receive better customer service. I've been in the restaurant business pretty much my whole life, and that is a very fickle business that relies extremely heavily on customer service, so maybe it stands out a little more to me. Having been a bartender for many years, my entire livelihood relied around customer service. A monkey can make a martini, but people pay up for the service. Come to think of it, I'd pay to see a monkey behind a bar, but that's not what we're discussing here, but potentially a gold mine (wink wink)....

Back on track: so perhaps my perception of what customer service should be is a bit skewed, but I don't believe it is. After all, without customers, you don't have a business. Without your business, I'll still be able to get what I need from somebody else...

[Craiga 01453]

Well I called and Bobby answered this morning. He says he has no messages which is insane as we've called at least 30 times and would need a picture of the way the box was packed. Now how is that possible when the box came two weeks ago and my neighbor wasn't sure if the F10 would be in the same box ect ?
No apologies no nothing... I told him to call my Neighbor directly ( right now as we hang up) and gave him the #. I will be going elsewhere for hides, all my Heat Panels are from Pro Pranel and my F10 I get from Amazon so not a real big deal. The whole thing was a matter of principle more than the $14.99 my neighbor was loosing. I was hoping this thread was going to turn around but its even worse that he had no concern about the Customer Service and wants proof over $14.99. Done with them and will never recommend them again.


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Wow, that's unfortunate. I'll never use that company just based on this story. Thanks for sharing.

I guess this just reiterates that customer service isn't a top priority to some companies.

[CALM Pythons]

UPDATE. Didn't let it go. Getting refund & taking our business else where.


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