Jaw askew?

[SCWood]

So, a friend of mine stopped by my store to visit and happened to miss me, so she took a peek at the snakes. She messaged me soon after saying that something was wrong and that one boa's mouth was swollen, discolored, and unable to shut. I called in to check up and they said all was well. The next day was feeding and everybody seemed great! No signs of illness anywhere! In fact, my managers were quite ticked at me for calling and at my friend for second guessing their judgement(supposedly just a bit of substrate in her mouth). Anyway, feeding then commenced and two smaller boas didn't eat. No biggie, they are kept in the back for monitoring to see if they are in shed. The issue?
I went to the back to check on them. One has been CONSTANTLY soaking but her eyes are the usual bright color they always are.. then there's my other one...
How did I not notice sooner? She was hiding from me, so I removed her lights and took her out. I about dropped what I was holding. Her mouth seems to be offset and it's very noticable...much more so than before. She let me handle her, then set her head down on my hand and attempted to slither but stopped because the friction was moving her mouth. Her mouth opened slightly and I noticed the bottom of her jaw is at an angle and she had the most pitiful look. I immediately alerted my MOD and showed her to get a point across. Something was indeed wrong. She is back in quarantine for now until she sees a vet very soon. I did not see discoloration or anything else, but I would like to know what this is and how to help her. This is most likely the reason she didn't feed. I feel for her. I feel like I should've noticed sooner and now I wonder if maybe I did something wrong. Can anyone help me here? Hoping she sees the vet today if the report was filed yesterday.

1.2 Normal
1.1 Red-tail
0.1 Albino corn

[Albert Clark]

We definitely need pictures of the reptile and the enclosure.

[M.P.C]

Did you check to make sure there is nothing still in her mouth preventing the one side from lining back up and yes pics, they are always a massive help when asking for help

[SCWood]

We definitely need pictures of the reptile and the enclosure.

Did you check to make sure there is nothing still in her mouth preventing the one side from lining back up and yes pics, they are always a massive help when asking for help

The problem is I was with a manager and taking pictures is usually frowned upon especially with sick/injured animals. If I have a chance, I will try to get one. No there was nothing in there she opened like she might yawn and I could see to the back of her mouth and nothing, paused midway, and closed her mouth the best she could. I think it hurts.

[SCWood]

THIS IS NOT THE SNAKE! This is the most similar thing I could find by Google. The person said it was a deformity in the description (just so you know). The snake at work is slightly more offset than this and was not like this before


1.2 Normal
1.1 Red-tail
0.1 Albino corn

[M.P.C]

Aww the popeye look is so sad on animals, hopefully its nothing major and she makes a quick recovery

[Albert Clark]

Well we could guess at this and if it isn't the actual snake I don't think we can make a informed impression. This animal appears to have a fractured jaw maybe from striking out from behind the glass enclosure. That is imo....

[SCWood]

That would explain a lot she hangs out by the glass and will snap near feeding day when she gets hungry

1.2 Normal
1.1 Red-tail
0.1 Albino corn

[Boomerang]

Sounds like your managers are flat out unprofessional with no concern for what they are selling and taking care of!!!!!!!!!!!!!!!!!! Typical of pet shops.

[SCWood]

Sounds like your managers are flat out unprofessional with no concern for what they are selling and taking care of!!!!!!!!!!!!!!!!!! Typical of pet shops.

I never used to think so until recently

1.2 Normal
1.1 Red-tail
0.1 Albino corn